Family Care Worker (Bilingual)

Job summary

Support Indigenous families as they navigate the Department of Youth Protection system through accompaniment, advocacy, crisis support, and culturally safe referrals. Manage client intake, action plans, follow-ups, case documentation, and practical support such as housing, school enrollment, and budgeting.

Job details

Under the NWSM, The Family Care program supports Indigenous families in Montreal to navigate the DYP system by offering accompaniment, advocacy, and service referrals. POSITION TITLE: Family Care Worker - Bilingual (one (1) year contract) TYPE OF POSITION: 40 hours per week; Full-time SCHEDULE: Monday - Friday LOCATION: CONFIDENTIAL (Downtown Montreal) SALARY: $60,320 - 62,400 PROBATION: Three (3) month probation period, after which an evaluation will be conducted. APPLICATION: Please send a cover letter, your Curriculum Vitae and two letters of reference to the attention of: The Native Women Shelter of Montreal as soon as possible. hr@nwsm.info The Native Women’s Shelter of Montreal (NWSM) values diversity and equitable representation. While all qualified candidates are encouraged to apply, preference will be given to Indigenous applicants. DUTIES AND RESPONSIBILITIES The Family Care program supports Indigenous families in Montreal to navigate the DYP system by offering accompaniment, advocacy, and service referrals. As a Family Care Worker, you will report to the Clinical Manager and be expected to complete the following tasks: 1. Accompaniments Attend DYP related court hearings alongside clients, providing socio-emotional support Attend preparation and follow up meetings with Family Lawyers, providing support for clients and ensuring client’s voice is heard and respected Attend meetings with school counsellors or professionals alongside clients Provide support, when necessary or required, to various DYP related meetings or appointments Advocacy When necessary or required, testifying in court related to DYP specific issues Equipping clients with resources and knowledge to exercise their rights Advocating for cultural rights of Indigenous families to be respected and upheld when navigating the DYP system. Collaborating with Department of Youth Protection (DYP) workers and Lawyers to ensure cultural safety in their mandates. Advocating to ensure clients' rights are respected when navigating the DYP system Ensuring clients have a full understanding of situations, mandates, and legal proceedings Respond to crisis situations as the arise Assist clients by drafting letters of support for accessing services or applying for funding (e.g., Jordan’s Principle, other relevant programs). Service Referral Refer clients to various relevant and culturally safe resources in the community Keeping an up-to-date bank of resources available to clients for quick referrals Build relationships with relevant and trusted organizations for more fluid referrals Referring client if a task or need is outside of the scope of the Family Care program Administrative Casework Complete intake and graduation/discharge of clients Assist client with housing application, children’s school enrollment Co-create an action plan for the client with achievable goals Conduct consistent 3-month check-ins with clients to determine if services are still necessary and how support can be adapted if needed Assist clients in creating a budget plan Attend weekly case management meetings. Ensuring client files are maintained regularly (i.e. case notes, consent forms, progress notes etc) Qualifications and skills Bachelor’s degree in Social Work, Psychology, Early Childhood and Elementary Education, Child Studies or other Relevant field with one year of experience; or a DEC in Early Childhood Education or relevant field with at least 2 years of experience supporting families. The ideal candidate must possess knowledge of Indigenous history, culture, customs, and traditions, as well as an understanding of the intergenerational impacts of residential schools on Indigenous peoples. Knowledge of Youth Protection Act. Knowledge of the Quebec education system Additional skills required Bilingualism in French and English Good time management and organizational skills Excellent written and oral communication skills Establish and maintain positive interpersonal relationships Ability to meet deadlines with minimum supervision. Commitment, flexibility, and good problem-solving skills Knowledge of Montreal health and social services Knowledge of the Montreal Indigenous community is an asset. Computer proficient. Knowledge of an Indigenous language is an asset. Understanding of Indigenous history, culture, customs, and traditions. Awareness of the intergenerational impacts of residential schools on Indigenous peoples. Cultural sensitivity and ability to engage respectfully with Indigenous women and children. Valid driver’s license with a good driving record required. Access to a vehicle and insurance is considered an asset, but not mandatory. DISCLAIMER This job description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on program needs and organizational priorities. The Native Women’s Shelter of Montreal values diversity and equitable representation. While all qualified candidates are encouraged to apply, preference may be given to qualified Indigenous applicants.

What you’ll do

Support Indigenous families as they navigate the Department of Youth Protection system through accompaniment, advocacy, crisis support, and culturally safe referrals. Manage client intake, action plans, follow-ups, case documentation, and practical support such as housing, school enrollment, and budgeting.

Requirements

Applicants need a relevant bachelor's degree and at least one year of experience, or a relevant DEC and at least two years of experience supporting families. Requirements include French-English bilingualism, knowledge of Indigenous history and the impacts of residential schools, familiarity with youth protection and Quebec education systems, and a valid driver's license.

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Organization · Preferred
• case management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Family Advocacy
• Client Accompaniment
• Crisis Response
• Case Management
• Service Referrals
• Indigenous Cultural Safety
• Knowledge of the Youth Protection Act
• Knowledge of the Quebec Education System
• French-English Bilingualism
• Written and Oral Communication
• Time Management
• Organization
• Interpersonal Relationships
• Problem-Solving
• Resource Coordination
• Computer Proficiency
• Good Driving Record
• Organizational Skills
• Ability To Meet Deadlines
• Bilingual (French/English)
• Advocacy
• Legal Hearings
• Valid Driver's License
• Multilingualism
• Medical Records
• Social Work
• Cultural Safety
• Primary Education
• Psychology
• Problem Solving
• Child Studies
• Verbal Communication Skills
• Cultural Sensitivity

Job areas

• Social Services
• Healthcare
• Legal
• Education
• Family Service Worker
• Family / School / General Social Worker
• Social Work and Counselling Professionals
• Child, Family, and School Social Workers

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