Customer Support Specialist - NaviComm

Richmond Hill, ON
On-site
Posted Oct 28, 2026
1 position

$58,000–$68,000 / year

Opens LinkedIn

Employment type: Full-time
Experience level: Mid-level · 3+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Associate
Application method: Apply on LinkedIn (LinkedIn sign-in required)

Job summary

Respond to property management and tenant inquiries, communicate product updates, deliver virtual training and on-site demonstrations, and coordinate repair-related inquiries with third-party call centre partners. Escalate technical issues, develop training materials, analyze user data, and share customer feedback with internal teams to improve support and products.

Job details

NaviComm, a sister company of Navien, Inc. Location: Richmond Hill, Ontario Title: Customer Support Specialist About Us NaviComm is a newly established smart living technology company formed through a strategic consortium between large companies that provide smart home platforms, residential IoT technologies, and digital living solutions. As part of its growth strategy, NaviComm has acquired SmartONE Solutions Inc., a leading Ontario-based smart home technology provider serving Canada's residential construction market. Our innovative, proprietary IoT-based solutions connect hundreds of smart homes through a dedicated network, creating a unified smart technology platform that enhances the living experience for residents in multi‑unit residential buildings. As demand for our product continues to grow, we are looking to add a Customer Support Specialist who shares our enthusiasm for cutting‑edge technology, meaningful social impact, and helping organizations thrive. What You Will Be Doing Respond to property management and tenant support inquiries across our suite of products. Communicate upcoming features, updates, and delivery timelines to end users. Deliver virtual training sessions on product features and functionality. Provide in‑suite demonstrations at customer sites when required (approximately 25% travel). A valid driver’s license and reliable vehicle are required; mileage is reimbursed. Consistently deliver an exceptional customer support experience. Collaborate with internal teams by sharing insights and feedback from customer interactions and site visits. Escalate technical issues internally as needed, ensuring timely and effective resolution. Create and update training materials as required. Coordinate with third‑party call centre partners for all repair‑related inquiries. Track and analyze user data, to identify recurring issues and support continuous improvement. Participate in after‑hours on‑call support (approximately 25%). What You Bring Minimum 3 years of experience in a customer‑facing role, including formal training in customer service soft skills. Excellent verbal, written, and presentation skills (bilingual English/French is an asset) Experience with smart technology or IoT-based products is an asset. Strong telephone etiquette and advanced proficiency with the Microsoft Office Suite. Ability to work a 40‑hour schedule, including participation in a 24/7 front‑line support rotation. Detail‑oriented, analytical, and committed to effective problem resolution. A proactive self-starter Enthusiasm for process improvement and continuous learning. Pay Range: C$58k - C$68K (DOE) We are focused on three priorities: culture, imagination, and family. This is not just a place to work but it is an organization focused on the well-being of our team and their families. We already have a great core of passionate people just like you, who enjoy building stuff that matters. Because we value our team, we offer competitive base salaries and comprehensive benefits. NaviComm is an equal opportunity employer who values diversity in the workplace.

What you’ll do

Requirements

Requires at least three years of customer-facing experience, formal training in customer service soft skills, strong communication and presentation abilities, and advanced Microsoft Office proficiency. Candidates must be able to work 40 hours per week, participate in a 24/7 support rotation, travel to customer sites with a valid driver’s license and reliable vehicle, and provide after-hours on-call support; smart technology or IoT experience and English-French bilingualism are assets.