Store Manager

Job summary

The Store Manager oversees the daily operations of the Squamish Valley Gas Bar, including fuel, convenience, and tobacco sales. Key duties include leading staff, managing financial performance, ensuring regulatory compliance, and maintaining facility safety.

Job details

The Store Manager is responsible for the overall operation of Squamish Valley Gas Bar (SVGB), including retail fuel, convenience, and tobacco sales; staff leadership; financial performance; customer service; facility safety; and regulatory compliance. The Store Manager leads all levels of Retail Customer Service Clerks and reports to the Manager, Retail Operations. Key Accountabilities Business Planning & Performance Contribute to annual goals, objectives, and strategic plans for SVGB and the Retail Division, and translate them into monthly targets and staff priorities. Monitor trends in the convenience, fuel, and tobacco retail sectors and recommend improvements. Track performance against goals; report progress to the Manager, Retail Operations in weekly meetings and via a year-end completion report. Daily Operations & Financial Control Oversee day-to-day store operations, including opening/closing security procedures, cash control, and shift reconciliation. Ensure the POS system is kept current with products and pricing, and that daily transactions reconcile accurately. Ensure timely, accurate bank deposits and daily, weekly, and monthly financial reconciliations. Prepare and submit accurate sales, payroll, and reporting information to Finance on schedule. Merchandising, Pricing & Inventory Set and monitor competitive pricing for fuel and merchandise based on regular market checks; report local pricing to the Manager, Retail Operations biweekly. Manage inventory levels, ordering, and vendor relationships to support sales targets, minimize shrinkage, and avoid stockouts. Contribute ideas for marketing, promotions, seasonal offerings, and in-store merchandising to drive sales and customer engagement. Customer Service Ensure all staff deliver a consistently high standard of customer service, and personally resolve escalated customer situations. Maintain a clean, safe, and welcoming environment across the store and fuel islands. Maintain customer feedback and refund processes, and ensure staff are well-informed on products and services. Safety, Facilities & Regulatory Compliance Maintain all facility safety systems (fuel safety, fire, emergency lighting, security) in good working order, and review the Emergency Response Plan annually. Ensure compliance with WHMIS, food safety, tobacco retail regulations (including age verification), and other applicable provincial and federal requirements; ensure staff are trained accordingly. Maintain a preventative maintenance and cleaning schedule for the facility, arranging contractor support as needed. Uphold workplace health and safety policies, including regular inspections, incident reporting, and proper use of protective equipment. Staff Leadership & Development Hire, train, coach, schedule, and manage the performance of staff, including attendance and any disciplinary matters, in accordance with the Nch'ḵay̓ Employee Manual. Build a positive, team-oriented culture and support ongoing staff training (orientation, customer service, safety, POS, tobacco compliance, and related topics). Adjust staffing to seasonal needs while managing labour costs, and personally cover shifts as required. Team Participation & Other Duties Participate actively as a member of the Retail Operations team, including meetings, mentoring junior staff, and professional development. Perform other duties as assigned by the Manager, Retail Operations. Qualifications Education Secondary school diploma required; post-secondary education in Business, Retail Management, or a related field is an asset. Experience Minimum 3–5 years of experience in retail management or a supervisory role, preferably in a fuel, convenience store, or related environment. Experience managing staff scheduling, payroll records, and performance reviews. Experience with point-of-sale (POS) systems and cash reconciliation. Experience with inventory management and purchasing. Knowledge, Skills and Abilities Strong leadership and team development skills. Solid understanding of retail operations, pricing strategy, and customer service standards. Working knowledge of workplace health and safety regulations, including WHMIS. Knowledge of tobacco retail compliance, including age verification requirements and applicable provincial regulations. Ability to work independently and make sound decisions under pressure. Proficiency with Microsoft Office (Word, Excel) and standard retail software. Strong written and verbal communication skills. Cultural awareness and ability to work respectfully within a First Nations enterprise environment. Working Conditions & Other Requirements Valid driver's licence. Must be legally entitled to work in Canada. Available to work a flexible schedule, including evenings and weekends, as required. Must be available on-call 24 hours a day to respond to operational or facility emergencies. This is a condition of the position.

What you’ll do

The Store Manager oversees the daily operations of the Squamish Valley Gas Bar, including fuel, convenience, and tobacco sales. Key duties include leading staff, managing financial performance, ensuring regulatory compliance, and maintaining facility safety.

Requirements

Candidates must have a secondary school diploma and 3-5 years of retail management experience, preferably in a fuel or convenience store environment. Proficiency in POS systems, cash reconciliation, and workplace safety regulations is required.

Listed skills

• Customer service · Preferred
• Financial Reconciliation · Preferred
• Regulatory Compliance · Preferred
• Staff Leadership · Preferred
• Microsoft Office · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Management
• Staff Leadership
• Financial Reconciliation
• Inventory Management
• Customer Service
• POS Systems
• Regulatory Compliance
• Pricing Strategy
• Staff Scheduling
• Payroll Management
• WHMIS
• Microsoft Office
• Vendor Management
• Performance Management
• Emergency Response Planning
• Cultural Awareness

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Security & Safety
• Sales