Bilingual Customer Support Representative (French and English) - Part-time

Job summary

Respond to customer inquiries via live chat, email, and phone to resolve complaints and provide product information. Maintain strong client relationships and stay updated on cryptocurrency trends and promotions.

Job details

As one of Canada's largest and fastest growing cryptocurrency trading platforms, Ndax has set the bar high for the country's fintech industry and is constantly leading the way in terms of security and innovation. We're on a mission to empower more Canadians to unlock the full potential of digital finance. To address the various needs in the Canadian cryptocurrency space, Ndax has assembled a multidisciplinary team with diverse backgrounds, including finance, technology, engineering, compliance, marketing, and more. We're proud to have been recognized as one of Canada's Best Workplaces by Great Place to Work®. Ndax is currently looking to hire a Bilingual Customer Support Representative (French and English). As a customer support Representative at Ndax, you will become one of the faces and names associated with our brand, so it is vital that you are friendly, understanding, patient, and kind to every Ndax client. In this position, you will interact with customers to provide information in response to inquiries about products and services; you will also handle and resolve client's questions and complaints. Excellent communication abilities and data entry skills are essential for candidates. Our clients have different levels of trading experience; there will not be a one-fit-all solution for every customer, being able to understand each customer's needs and meet them at their level is an important skill for any member of our customer support team. Key Responsibilities Respond to customer service live chats, emails, telephone calls, and voicemails Maintain customer relationships by handling questions and concerns with speed and professionalism Resolve customer complaints, manage database records, draft status reports on customer service issues Provide a great experience and build loyalty with every customer you talk to Stay on top of promotions, product launches, and cryptocurrency trends Create value through superior customer service and expert product knowledge Requirements Self-motivated with an ability to solve problems on-the-fly Passionate for customer satisfaction with strong interpersonal communication skills An enthusiastic learner with a desire for continual growth Available full-time and have flexible schedules that meet business needs, including morning and evening shifts Proficiency in both English and French is essential for effective communication with our diverse customer base Previous experience in cryptocurrency-related roles would be a strong asset. Benefits Extended Healthcare Plan (Medical, Disability, Dental & Vision) Paid Time Off Potential Equity or Stock Option Plan Training & Development Opportunities Bonus - Awards - Gifts Collaborative, fast-paced culture with a passionate team dedicated to shaping the future of crypto trading Modern offices with cutting-edge technology (or remote options for qualified candidates) Free bicycle parking and access to the building gym

What you’ll do

Respond to customer inquiries via live chat, email, and phone to resolve complaints and provide product information. Maintain strong client relationships and stay updated on cryptocurrency trends and promotions.

Requirements

Candidates must be proficient in both English and French with strong interpersonal communication skills. Previous experience in cryptocurrency-related roles is considered a strong asset.

Benefits

• Extended Healthcare Plan • Medical Insurance • Disability Insurance • Dental Insurance • Vision Insurance • Paid Time Off • Potential Equity or Stock Option Plan • Training & Development Opportunities • Bonus • Awards • Gifts • Gym Access

Listed skills

• Problem solving · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingualism
• French Proficiency
• English Proficiency
• Customer Support
• Communication Skills
• Data Entry
• Problem Solving
• Interpersonal Skills
• Conflict Resolution
• Cryptocurrency Knowledge

Job areas

• Customer Service & Support
• Finance & Accounting
• Technology
• Consulting