Patient Support Program Manager

Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring "Patient Support Program Manager" for one of our clients. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering. Role – Patient Support Program Manager Location – Toronto, Canada (Onsite 2 days a week) Mode – Contract KEY ROLES AND RESPONSIBILITIES Manage the PSP budget to ensure costs stay within plan and return on investment is maximized. Provide daily program oversight and act as the key point of contact for PSP provider and program staff. Conduct weekly, monthly, and quarterly business reviews with PSP provider and management team. Collect feedback from the program and communicate regularly to functional leads and sales team. Manage and optimize Key Performance Indicators (KPIs) to maximize program impact across all elements including phone support, patient enrollments, and reimbursement navigation. Continuously strive to differentiate versus other PSPs, via exceptional patient and customer service. Ensure that bridged or compassionate patients transition to commercial therapy in a timely manner. Provide initial and ongoing education to PSP field staff and facilitate education of healthcare practitioners regarding PSP offerings. Adjudicate compassionate product requests and adverse event reporting requirements with support of Medical. Co-Pay Assistance program administration and optimization. Increase program efficiencies and minimize costs by optimizing program SOPs, processes, and staffing. Support program staffing recruitment through interviewing and selection of candidates. WORK EXPERIENCE 5+ years of Patient Support Program management experience within the pharmaceutical industry and/or 5+ years of relevant experience (market access, brand management, operations, etc.) Experience working with or within a pharmaceutical company. Experience working in biologics/biosimilars (Immunology specifically Gastroenterology, Rheumatology, Dermatology, and Oncology) Experience with program launches, new service launches, program transitions considered an asset Strong understanding and experience in: managing patient support program costs and efficiencies, market access and reimbursement policies and practices in private and public sectors across Canada, and data analysis and reporting PROFESSIONAL COMPETENCIES AND SKILLS Solid ability to quickly grasp diverse therapeutic areas. Demonstrated experience with execution of PSP updates, changes, and new service offerings. Strong analytical ability and experience working with KPIs, program statistics, and a variety of data sets. Demonstrated ability to manage multiple priorities, tasks, timelines, and dependencies. Strong project management skills: ability to stay on top of and lead multiple projects concurrently. Ability to proactively manage interactions and communications with stakeholders, capture feedback, resolve issues and implement mitigation plans. Strong understanding of the pharmaceutical sales and marketing functions, relationship building, value-based approaches, and sales-based metrics and KPIs. Customer facing experience required with an unwavering commitment to creating exceptional experiences for our patients and prescribers. Demonstrate enthusiasm, strong initiative, high sense of urgency, and comfort managing conflicts. Proven results delivering significant business changes within a fast-paced, cross-functional, and matrix environment. Demonstrated ability working cross-functionally to align, motivate, and coordinate team members to collectively define and achieve critical milestones. Excellent communicator - verbal, written and presentation skills. Why Work With Us? We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter. Our Commitment to Inclusion & Equity Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics. Awards & Recognition America’s Most Honored Businesses (Top 10%) Fastest-Growing Staffing Firm by Staffing Industry Analysts INC 5000 List for Eight Consecutive Years Top 100 by Dallas Business Journal Spirit of Alliance Award by Agile1 Madhukar Singh Email:[email protected] Cell: 201-479-3246

Manage the Patient Support Program (PSP) budget and oversee daily operations to maximize ROI and program impact. Coordinate with providers and stakeholders to optimize KPIs, manage patient transitions to commercial therapy, and improve program efficiencies.

Requires over 5 years of experience in Patient Support Program management or relevant pharmaceutical operations, specifically within biologics or biosimilars. Candidates must possess strong analytical skills and a deep understanding of Canadian private and public reimbursement policies.

• Data analysisPreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Patient Support Program Management
• Budget Management
• KPI Optimization
• Market Access
• Reimbursement Policies
• Project Management
• Data Analysis
• Stakeholder Management
• Pharmaceutical Sales
• Biologics
• Biosimilars
• Cross-functional Leadership
• SOP Optimization
• Patient Enrollment
• Co-Pay Assistance Administration
• Adverse Event Reporting

• Healthcare
• Management & Leadership
• Consulting
• Customer Service & Support
• Science & Research

Minimum experience

5+ years

Apply by

May 30, 2027

Posting language

English

Working hours

40 hours per week

Office presence

2 days per week

Seniority

Mid-Senior level

Application method

Direct apply is available