Agentic CX built for the world's most complex environments
San Mateo, California
Netomi is the enterprise agentic CX platform built for the world's most complex environments. Backed by WndrCo, Accenture Ventures, and Adobe Ventures, Netomi's platform is leveraged by global brands including Delta Air Lines, United Airlines, MetLife, Paramount, DraftKings, NBA, and Ingram Micro to interact with their customers across chat, email, and voice. Netomi is building the intelligence layer for the digital experience — so that every brand can deliver the effortless, outcome-driven experiences their customers deserve.
Remote · Toronto, Ontario, Canada
You will design and build production-grade agentic AI systems and architect complex workflows involving reasoning, tool use, and retrieval. Additionally, you will develop evaluation systems for LLMs and partner with cross-functional teams to translate AI capabilities into reliable platform features.
Remote · Toronto, Ontario, Canada
The Prompt Engineer will design, optimize, and benchmark client-specific prompts to enhance AI performance within the agentic framework. They will collaborate with Customer Success and Data Science teams to develop effective AI solutions and maintain clear documentation.
Remote · Toronto, Ontario, Canada
The role involves conducting formative and validation research to shape product strategy and ensure design effectiveness for an AI platform. The researcher will collaborate with cross-functional teams to turn customer pain points into actionable UX improvements.
Remote · Toronto, Ontario, Canada
Lead the technical delivery and design of production-grade Agentic AI solutions for enterprise customers. Manage the complete deployment lifecycle from discovery and architecture to implementation and continuous optimization.
