Opens LinkedIn
- Employment type
- Contract
- Experience level
- Mid-level · 2+ years
- Minimum education
- High school
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Entry level
- Application method
- Direct apply is available
Job summary
Provide onsite IT support by troubleshooting hardware, software, and network issues, and install, configure, and deploy equipment at client locations. Manage support tickets through resolution using ConnectWise, maintain documentation and the knowledge base in ITGlue, and prioritize or escalate issues while delivering excellent customer service.
Job details
Job Title: Field Support Specialist Location: Vancouver, British Columbia, Canada Role & Responsibilities: Provide onsite IT support and troubleshoot hardware, software, and network issues. Install, configure, and deploy IT equipment at client locations. Manage support tickets from initiation to resolution using ConnectWise. Maintain IT documentation and knowledge base using ITGlue. Prioritize issues, escalate when necessary, and deliver excellent customer service. Required Qualifications: High school ,IT-related education preferred. 2+ years of IT support or MSP experience. Proficiency in Microsoft Office and general IT troubleshooting. Familiarity with ConnectWise Manage/Automate and ITGlue. Required / Preferred Certifications: CompTIA A+, Network+, Security+ Microsoft Azure Fundamentals (AZ-900)
What you’ll do
Provide onsite IT support by troubleshooting hardware, software, and network issues, and install, configure, and deploy equipment at client locations. Manage support tickets through resolution using ConnectWise, maintain documentation and the knowledge base in ITGlue, and prioritize or escalate issues while delivering excellent customer service.
Requirements
A high school education is listed, with IT-related education preferred, along with at least two years of IT support or MSP experience. Candidates should be proficient in Microsoft Office and general IT troubleshooting, familiar with ConnectWise Manage or Automate and ITGlue, and may hold CompTIA A+, Network+, Security+, or Microsoft Azure Fundamentals (AZ-900) certifications.
Listed skills
- Network Troubleshooting · Preferred
- Customer service · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- IT Support
- Hardware Troubleshooting
- Software Troubleshooting
- Network Troubleshooting
- IT Equipment Installation
- IT Equipment Configuration
- IT Equipment Deployment
- ConnectWise Manage
- ConnectWise Automate
- ITGlue
- Ticket Management
- IT Documentation
- Knowledge Base Management
- Issue Prioritization
- Escalation
- Customer Service
Job areas
- Technology
- Customer Service & Support