Administrative Assistant

Job summary

Respond to inquiries and guide stakeholders through certification requirements, while assessing Canadian and international credentials and supporting certification decisions, appeals, and exemptions. Maintain accurate client records and files, provide administrative and client application support, and contribute to staff training, system testing, and process improvements.

Job details

Job Title: Administrative Assistant – Intermediate Location: Edmonton, AB – Onsite Employment Type: Contract About the Role We are seeking a detail-oriented Administrative Assistant – Intermediate to support child care staff certification and credential assessment operations. The successful candidate will serve as a key contact for educators, child care operators, parents, and other stakeholders while processing Canadian and international educational credentials, maintaining accurate records, and supporting certification decisions. This role requires strong customer service, analytical skills, attention to detail, and the ability to interpret policies and procedures while managing a high volume of inquiries and administrative tasks. Key Responsibilities Respond to phone and email inquiries from educators, operators, parents, and the public. Explain certification requirements, policies, procedures, assessment processes, and upgrading options. Assess Canadian and international educational credentials against applicable child care staff certification standards. Review educational programs and make certification decisions or recommendations in accordance with policies and legislation. Manage first-level certification appeals and process qualification exemptions within assigned authority. Enter, maintain, and validate client information in CCIS and ECDS. Open and maintain client files, verify supporting documents, and ensure data accuracy. Provide administrative support through scanning, data entry, correspondence, file management, and document processing. Assist clients with forms, online applications, and document submissions. Support onboarding, training, and reassessment activities for assessors and administrative staff. Liaise with educational institutions and assessment bodies to verify credentials. Support system testing, process improvements, and the development of guides, forms, certificates, and communication materials. Handle sensitive inquiries professionally, de-escalate difficult interactions, and prioritize urgent requests. Mandatory Skills & Qualifications Strong customer service and communication skills, including professional telephone and email support. Experience reviewing documents, validating information, and maintaining accurate records. Strong analytical skills with the ability to interpret policies, procedures, and assessment requirements. Excellent attention to detail and data-entry accuracy. Ability to manage high inquiry volumes, prioritize competing tasks, and meet deadlines. Strong written communication and documentation skills. Ability to handle sensitive information professionally and maintain confidentiality. Proficiency with office applications, databases, and electronic records systems. Preferred Skills Experience in credential assessment, certification processing, or educational qualification review. Experience with child care, education, licensing, or regulated public-sector programs. Familiarity with CCIS and ECDS. Experience handling appeals, exemptions, or decisions requiring policy interpretation. Experience supporting system testing, process improvement, and user documentation. Experience training or mentoring administrative staff. Experience communicating with educational institutions and credential assessment organizations. Why Join Us Contribute to public-facing certification and administrative services. Work with diverse stakeholders in a structured, service-oriented environment. Develop experience in credential assessment, information management, and regulated program administration. Inclusive, equitable, and respectful workplace culture. About NetworkPedia NetworkPedia is a certified women-owned technology and talent solutions company, providing IT infrastructure, cybersecurity, managed services, and specialized recruitment across North Americas and beyond. Our mission is to empower organizations with secure, scalable, and innovative technology while building inclusive teams that reflect the communities we serve. As a trusted partner, we deliver expertise across networking, cloud, IT service management, and security operations, along with staffing solutions for niche technology roles. We are committed to diversity, equity, and inclusion (DEI) in all our hiring practices and ensure that our opportunities are open to all qualified applicants, without discrimination on the basis of age, gender, race, ethnicity, religion, sexual orientation, or disability. How to Apply Apply directly via LinkedIn Easy Apply. All applications are routed to our central recruitment email id - recruitment@networkpedia.com

What you’ll do

Respond to inquiries and guide stakeholders through certification requirements, while assessing Canadian and international credentials and supporting certification decisions, appeals, and exemptions. Maintain accurate client records and files, provide administrative and client application support, and contribute to staff training, system testing, and process improvements.

Requirements

Requires strong customer service and communication, document review and recordkeeping experience, analytical ability to interpret policies, attention to detail, and accurate data entry. Candidates must be able to manage high inquiry volumes and competing deadlines, handle sensitive information confidentially, and use office applications, databases, and electronic records systems.

Listed skills

• Customer service · Preferred
• Attention to detail · Preferred
• Data Validation · Preferred
• Prioritization · Preferred
• Data entry · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Professional Communication
• Credential Assessment
• Document Review
• Data Validation
• Policy Interpretation
• Attention To Detail
• Data Entry
• Records Management
• Confidentiality
• Prioritization
• Appeals Processing
• Database Management
• Process Improvement
• Staff Training
• Conflict De-escalation

Job areas

• Administrative
• Customer Service & Support
• Education
• Government & Public Sector

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