Assistant Store Manager

Who We Are Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. JOB MISSION The role of a Retail Assistant Store Manager is to support the sales goals and operational duties of the Store Manager. They also help hire, train, and develop staff while cultivating a culture that reflects the core values of New Balance (integrity, teamwork, and total customer satisfaction). In the absence of the Store Manager, the ASM steps into their shoes and runs the store. Major Accountabilities Create and maintain a "Total Customer Satisfaction" culture Help your Store Manager hit financial marks and operational objectives Collaborate with Store Manager and District Manager to execute strategic sales plans Be a leader! Coach and develop your staff; their success = your success Help coordinate volunteer opportunities to build our brand within the communities we serve Assist with processing payroll and writing schedules for store associates Step up to lead the team when Store Manager is unavailable Requirements For Success 2 years’ retail experience (some stores in higher volume areas may require more) B.A. in Business Administration or related field preferred Proficiency with POS systems and Microsoft Office Knowledge of retail operations such as sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention Demonstrated ability to lead and be part of a team Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays Ability to lift 4 lbs. constantly; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; frequently climb and descend stairs (depending on location) Toronto II, Canada Retail Only Pay Range: $25.98 - $38.98 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.) Flexible Work Schedule For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed. Our offices are fully open and amenities are available across our North American office locations. Equal Opportunity Employer New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

The Assistant Store Manager supports the Store Manager in achieving sales goals, operational objectives, and maintaining a culture of total customer satisfaction. They are responsible for coaching staff, managing daily store operations, and stepping into the Store Manager's role when necessary.

Candidates must have at least 2 years of retail experience and proficiency with POS systems and Microsoft Office. A Bachelor's degree in Business Administration or a related field is preferred, along with the ability to perform physical tasks like lifting and standing for extended periods.

• Retail operationsPreferred
• SalesPreferred
• Customer servicePreferred
• LeadershipPreferred
• TeamworkPreferred
• Microsoft OfficePreferred
• PayrollPreferred

Identified from the job description. Confirm important requirements above.

• Retail operations
• Sales
• Customer service
• Merchandising
• Inventory control
• Loss prevention
• Budget preparation
• Leadership
• Staff development
• Teamwork
• POS systems
• Microsoft Office
• Payroll
• Scheduling

• Retail
• Management & Leadership
• Sales
• Customer Service & Support

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Sep 10, 2026

Posting language

English

Working hours

40 hours per week

Office presence

1 days per week

Seniority

Mid-Senior level