Retail Store Manager - London Ontario

Job summary

The Retail Store Manager is responsible for overseeing store operations, staff management, and visual merchandising to ensure a high-quality customer experience. They are tasked with driving sales performance, managing budgets, and fostering a positive team culture through effective coaching and development.

Job details

Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. JOB MISSION Retail Store Managers are in charge of the staff, operation, and presentation of their New Balance store. They inspire their team and set the tone, consistently demonstrating our core values of integrity, teamwork, and total customer satisfaction. MAJOR ACCOUNTABILITIES Create and maintain a "Total Customer Satisfaction" culture by ensuring your team is 100% trained on the NB GUEST service model Make the store your own! Set its strategic direction to reach sales and budget goals Hire awesome people to work with you and take ownership of their growth and development Think outside the box to boost store traffic and hit financial marks Execute weekly and monthly business rhythms and tasks to ensure your store runs smoothly Keep your store looking fresh by upholding visual merchandising standards Coordinate volunteer opportunities to build our brand within the communities we serve Analyze market trends in tandem with District Manager to effectively drive sales Maintain positive employee relations and open lines of communication throughout store Communicate with District Manager on coaching strategy and conflict resolution Conduct regular employee performance reviews to keep your team top notch Promote and follow safety protocols REQUIREMENTS FOR SUCCESS Proficiency with POS systems and Microsoft Office Understanding of how to develop staff through experience in staffing, coaching, counseling, etc. Knowledge of retail operations such as sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays Ability to lift: 4 lbs. constantly; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location) London, Canada Retail Only Pay Range: $61,464.12 - $92,196.19 Annual (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.) Flexible Work Schedule For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed. Our offices are fully open and amenities are available across our North American office locations. Equal Opportunity Employer New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

What you’ll do

The Retail Store Manager is responsible for overseeing store operations, staff management, and visual merchandising to ensure a high-quality customer experience. They are tasked with driving sales performance, managing budgets, and fostering a positive team culture through effective coaching and development.

Requirements

Candidates must have experience in retail operations, including sales, inventory control, and staff development. Proficiency with POS systems and Microsoft Office is required, along with the ability to perform physical tasks such as lifting and standing for extended periods.

Listed skills

• Customer service · Preferred
• Inventory Control · Preferred
• Microsoft Office · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• Conflict Resolution · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail operations
• Staff management
• Customer service
• Merchandising
• Inventory control
• Budget preparation
• Loss prevention
• Coaching
• Performance reviews
• Sales strategy
• POS systems
• Microsoft Office
• Conflict resolution
• Team leadership
• Retail Operations
• Hybrid Model
• Employee Relations
• Lifting Ability
• Budgeting
• Customer Service
• Communication
• Conflict Resolution
• Employee Performance Management
• Sales
• Inventory Control
• Loss Prevention
• Market Trend
• Retail Sales
• Visual Merchandising
• Teamwork

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Retail Store Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Retail Sales Workers