Retail Team Lead (FT)

Job summary

The Retail Team Lead assists with daily store operations, including opening and closing procedures and inventory management. They also drive store performance by coaching associates and ensuring a high-quality guest experience.

Job details

Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. JOB MISSION As part of the New Balance Retail Leadership Team, full time Retail Team Leads assist with duties such as opening/closing the store, driving results, operational duties and delivering a world class experience for our guests. You will lead by example through New Balance’s Core Competencies. MAJOR RESPONSIBILITIES * Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates * Be results driven in achieving our store key performance indicators through training and development of our associates * May assist store manager in creating the schedule and taking the lead in floor moves * Deliver a great guest experience utilizing our GUEST service model * Be operationally sound, opening/closing the store, inventory control, operational procedures * Be involved in recruiting/interviewing/hiring of top talent * Follow safety and reporting regulations, including proper lifting procedures REQUIREMENTS FOR SUCCESS * * 2 years’ retail supervisory experience preferred * High school diploma or equivalent educational experience * Demonstrated leadership ability * Strong customer service and verbal communication skills * Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays * Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location) Flexible Work Schedule For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed. Our offices are fully open and amenities are available across our North American office locations. Equal Opportunity Employer New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

What you’ll do

The Retail Team Lead assists with daily store operations, including opening and closing procedures and inventory management. They also drive store performance by coaching associates and ensuring a high-quality guest experience.

Requirements

Candidates must have at least a high school diploma and preferably two years of retail supervisory experience. Strong leadership, communication, and customer service skills are required, along with the ability to perform physical tasks like lifting and standing for long periods.

Listed skills

• Customer service · Preferred
• Inventory Control · Preferred
• Leadership · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail management
• Leadership
• Customer service
• Inventory control
• Team coaching
• Operational procedures
• Recruiting
• Performance indicators
• Communication
• Scheduling
• Floor management
• Safety compliance
• Hybrid Model
• Supervision
• Lifting Ability
• Customer Service
• Training And Development
• Sales
• Inventory Control
• Key Performance Indicators (KPIs)
• Coaching
• Verbal Communication Skills
• Teamwork

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Retail Team Leader
• Store Lead
• Shop Sales Assistants
• Retail Salespersons