Case Manager

Job summary

The Case Manager provides wrap-around support, counseling, and advocacy for youth transitioning to independence while coordinating services and resources. They also manage crisis situations, supervise support staff, and liaise with various professional systems to ensure programming goals are met.

Job details

New Directions is a social service agency offering a wide range of resources and services that foster people’s hopes and dreams in their communities. Training Opportunities for Youth (TOFY), is one of the many service areas within Culture, Education and Training at New Directions. TOFY provides wrap around care management, teaching of life and employment skills as well as on the job training for youth 16 – 19 years old who have multiple barriers to success in life. Responsibilities include: * Provide support to youth transitioning into independence, including intake and assessment, counselling, engaging in supportive activities, consulting, advocacy, and goal development. * Supporting youth with connections, including job recruitment, referrals, and development of partnership with new employers. * Coordinating services to meet the needs of the youth including assessments, goal setting, finding resources, making referrals, advocating for services, and securing funding. * Directing support staff to meet programming goals and providing feedback for performance management. * Coordinating and chairing multi-disciplinary meetings; liaising with other professionals such government departments, school systems, medical professionals, legal systems, clinical teams, etc. * Professional level administrative functions including case notes, report writing, funding proposals, support plans, evaluations. * Managing crisis situations and developing response protocols, providing support on-call after hours on a rotating basis. Qualifications: * B.S.W./B.A. or related social services education such as Family Therapy, Human Ecology, and Indigenous Studies (a combination of training and experience will be considered). * Trauma Informed Care. * Indigenous history, Colonization effects, Truth and Reconciliation Commission Calls to Action and CFS reform in Canada. * 5 years’ experience working with youth in care, and high-risk youth. * First Aid certification, Non-Violent Crisis Intervention training, Applied Suicide Intervention Skills Training (ASIST), and Mental Health First Aid certification would be considered assets. * Supervisory, training and coaching skills; relationship building, boundary setting and performance management skills. * Excellent communication skills including mediating difficult conversations, conflict resolution. * Critical thinking and problem-solving skills * Experience in job development, matching participants to appropriate jobs, and monitoring work sites. * The ability to be energetic, creative with excellent team, time management and organizational skills * Experience providing counselling and working with substance abuse, disabilities, mental health and trauma issues as well as proficiency in negotiation and collaborating with systems * Travel required to multiple locations within Winnipeg. Valid class 5 Driver’s license and vehicle required. The salary range for this Full-time regular, 70-hour bi-weekly position is $26.6085 to $34.3238 per hour, (equivalent to $48,427.47 - $62,469.32 per annum), dependent upon education and/or experience. A full benefits package (which include Health and Dental Benefits, Long Term Disability Benefits, and a Pension Plan) is provided to regular full-time staff. The successful candidate will be subject to Criminal Record, Child/Adult Abuse Registry, and Prior Contact checks; and must supply a current Driver's Safety Rating. Operating a vehicle is an essential duty of this role. Candidates must hold a valid, active driver's license in good standing to be eligible for hire. Providing a copy of your license and/or your license number at this stage is voluntary. However, submitting this information upfront allows our team to verify your status, which can fast-track your application to the review stage. The closing date for all applications is October 26th, 2026 We thank all applicants for their interest in New Directions, however, only those selected for an interview will be contacted. Unfortunately, we cannot accept telephone inquiries. New Directions is committed to equity and diversity and especially welcomes applications from persons of all sexual orientations and gender identities, Indigenous persons, persons with disabilities, visible minorities, and newcomers to Canada. We strive for a skilled workforce that reflects the diversity of the people we support and contributes to the diversification of ideas. Accommodations for accessibility purposes are available for candidates taking part in all aspects of the selection process.

What you’ll do

The Case Manager provides wrap-around support, counseling, and advocacy for youth transitioning to independence while coordinating services and resources. They also manage crisis situations, supervise support staff, and liaise with various professional systems to ensure programming goals are met.

Requirements

Candidates must hold a bachelor's degree in social services or a related field and possess at least 5 years of experience working with high-risk youth. A valid class 5 driver's license and access to a vehicle are mandatory for this role.

Benefits

• Health Benefits
• Dental Benefits
• Long Term Disability Benefits
• Pension Plan

Listed skills

• Problem solving · Preferred
• Collaboration · Preferred
• case management · Preferred
• Negotiation · Preferred
• Critical Thinking · Preferred
• Team Leadership · Preferred
• crisis management · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case Management
• Counseling
• Advocacy
• Crisis Management
• Performance Management
• Conflict Resolution
• Job Development
• Trauma Informed Care
• Team Leadership
• Report Writing
• Goal Development
• Relationship Building
• Critical Thinking
• Problem Solving
• Negotiation
• Collaboration
• Care Management
• Education and Training
• Energetic
• Trauma Informed Approaches
• Organizational Skills
• Indigenous Studies
• First Aid Certification
• Administrative Functions
• Valid Driver's License
• Goal Setting
• Life Coaching
• Teaching
• Reconciliation
• Mental Health
• Medical Records
• Social Work
• Communication
• Consulting
• Crisis Intervention
• Disabilities
• Substance Abuse
• Family Therapy
• Human Ecology
• Mediation
• Mental Health First Aid
• Legal Systems
• Suicide Intervention
• Time Management
• Coordinating
• Trauma Care
• Diversification (Investing)

Job areas

• Social Services
• Management & Leadership
• Administrative
• Healthcare
• Case Manager
• Social Work and Counselling Professionals
• Child, Family, and School Social Workers

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