NEW DIRECTIONS - Direct Support Worker (Casual)

Job summary

The Direct Support Worker assists individuals with daily living activities, personal care, and community participation while implementing individualized support plans. They are also responsible for maintaining accurate documentation, providing safe transportation, and fostering trusting, respectful relationships with those they support.

Job details

NEW DIRECTIONS - Direct Support Worker/Community Resource Worker (Casual) New Directions is a social service agency offering a wide range of resources and services that foster people’s hopes and dreams in their communities. At New Directions, we believe every individual deserves the opportunity to thrive within their community. We support children, teens, adults, and families in Winnipeg and Western Manitoba. Individuals may have an intellectual or physical disability. Or they may use American Sign Language to communicate. We encourage each person we support to be as independent as possible. We are seeking adaptable, compassionate, and dependable Casual Support Workers to join our relief pool across diverse service areas. What we offer: * Flexible scheduling that fits around your studies, family commitments, or secondary employment. * Work alongside a dedicated, multidisciplinary team and support staff where collaboration is daily, and mutual support is standard. * We foster an environment that values well-being, peer mentorship, and ongoing professional development with paid orientation and specialized training opportunities. * An inclusive, values-driven team culture dedicated to community-building and social justice. Job Responsibilities: * Person-Centered Support: Assist individuals with daily living activities, personal care, life-skills development, and community participation. * Relationship Building: Establish trusting, consistent, and respectful relationships grounded in trauma-informed principles. * Positive Behavioral Support: Implement individualized support plans and practice non-violent crisis intervention and proactive de-escalation strategies. * Advocacy & Mentorship: Encourage autonomy, self-advocacy, and emotional regulation tailored to each person's unique strengths and goals. * Documentation & Safety: Complete clear daily shift logs, incident reports, and medication administration records (as needed) in compliance with agency standards. * Community Access & Transportation: Provide safe transportation for individuals to medical appointments, community outings, and recreational activities using personal or agency vehicles. * Household Support: Assist with meal preparation, light housekeeping, errands, and maintaining a clean, safe living environment. * Hours may vary (days/evenings/weekends/awake overnights). Qualifications: * High School Diploma or equivalent. Preference will be given to candidates with post-secondary education in the area(s) of Social Work, Disability Services, or Early Childhood Education. * Experience supporting children, youth, or adults with intellectual disabilities, mental health challenges, or complex needs. (Lived experience and volunteer work valued). * Strong de-escalation, conflict-resolution and active-listening skills. * A Valid Class 5 Driver's License. * Access to a reliable vehicle is considered an asset (required for some service areas). * Effective problem-solving ability & strong communication skills. * The ability to work cohesively with others and be part of a team. * First Aid/CPR and NVCI training will be provided as required. The starting salary range for all casual employees is $17.3239 per hour. The successful candidate will be subject to Criminal Record and Adult/Child Abuse Registry Checks; and must supply a satisfactory driver’s abstract. Operating a vehicle is an essential duty of this role. Candidates must hold a valid, active driver's license in good standing to be eligible for hire. Providing a copy of your license and/or your license number at this stage is voluntary. However, submitting this information upfront allows our team to verify your status, which can fast-track your application to the review stage. This posting will remain open until all vacancies have been filled We thank all applicants for their interest in New Directions, however, only those selected for an interview will be contacted. Unfortunately, we cannot accept telephone inquiries. New Directions is committed to equity and diversity and especially welcomes applications from persons of all sexual orientations and gender identities, Indigenous persons, persons with disabilities, visible minorities, and newcomers to Canada. We strive for a skilled workforce that reflects the diversity of the people we support and contributes to the diversification of ideas. Accommodations for accessibility purposes are available for candidates taking part in all aspects of the selection process.

What you’ll do

The Direct Support Worker assists individuals with daily living activities, personal care, and community participation while implementing individualized support plans. They are also responsible for maintaining accurate documentation, providing safe transportation, and fostering trusting, respectful relationships with those they support.

Requirements

Candidates must have a high school diploma, with preference given to those with post-secondary education in social services or related fields. A valid Class 5 driver's license is required, along with experience supporting individuals with intellectual disabilities or complex needs.

Benefits

• Flexible scheduling • Peer mentorship • Professional development • Paid orientation • Specialized training

Listed skills

• Teamwork · Preferred
• crisis intervention · Preferred
• Problem solving · Preferred
• Mentorship · Preferred
• Documentation · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred
• Personal Care · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Person-centered support
• De-escalation
• Conflict resolution
• Active listening
• Trauma-informed care
• Documentation
• Crisis intervention
• Advocacy
• Mentorship
• Communication skills
• Problem-solving
• Teamwork
• Personal care
• Life-skills development
• Meal Planning And Preparation
• De-escalation Techniques
• Self-Advocacy
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Valid Driver's License
• Compassion
• Active Listening
• American Sign Language (ASL)
• Mental Health
• Social Work
• Housekeeping
• Communication
• Conflict Resolution
• Crisis Intervention
• Disabilities
• Medication Administration Records
• Incident Reporting
• Problem Solving
• Life Skills Development
• Personal Care
• Positive Behavior Support
• Relationship Building
• Social Justice
• Trauma Care
• Diversification (Investing)

Job areas

• Social Services
• Healthcare
• Direct Support Worker
• Caregiver / Personal Care Aide
• Companions and Valets
• Personal Care Aides
• Home Health and Personal Care Aides