Systems & Network Administrator (ID#5507)

Job summary

Provide occasional remote and onsite systems, network, and end-user support, including troubleshooting Cisco Meraki equipment and other infrastructure. Diagnose and resolve connectivity, VPN, hardware, and system issues, coordinate with the client and technical resources, and document work and configuration changes.

Job details

New Value Solutions, a national IT consulting company, is seeking an experienced Systems & Network Administrator to provide occasional technical support for one of our clients in downtown Vancouver. This is a very part-time, as-needed engagement, expected to average only a few hours per month. The ideal candidate is an experienced IT professional who has the flexibility to provide remote support when required and attend the client site in downtown Vancouver for issues that cannot be resolved remotely. This opportunity would be well suited to an experienced independent IT consultant, contractor, or technical professional who has capacity for a small ongoing support engagement alongside other commitments. Responsibilities: Provide remote and onsite systems and network support on an as-needed basis Support and troubleshoot Cisco Meraki networking equipment, including switches, firewalls/security appliances, wireless access points, and related network connectivity Troubleshoot other network and infrastructure devices as required Diagnose network, connectivity, VPN, hardware, and system issues Provide occasional desktop and end-user support Assist with workstation, peripheral, and other onsite IT issues when remote resolution is not possible Coordinate with the client and other technical resources to resolve incidents and maintain reliable IT operations Document work performed and any configuration changes as required Requirements: 5+ years of experience in systems administration, network administration, or IT infrastructure support Hands-on experience supporting Cisco Meraki networking environments Strong network troubleshooting skills, including TCP/IP, switching, routing, wireless networking, VPNs, and firewalls Experience supporting Windows-based desktop and business IT environments Ability to troubleshoot hardware, software, network, and connectivity issues independently Strong communication and client-facing skills Must be located in Metro Vancouver and able to attend the client's downtown Vancouver location when onsite support is required Ability to provide support on an occasional, as-needed basis If you have the necessary expertise and able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those shortlisted will be contacted. ID# 5507

What you’ll do

Provide occasional remote and onsite systems, network, and end-user support, including troubleshooting Cisco Meraki equipment and other infrastructure. Diagnose and resolve connectivity, VPN, hardware, and system issues, coordinate with the client and technical resources, and document work and configuration changes.

Requirements

Requires at least five years of systems, network, or IT infrastructure support experience, hands-on Cisco Meraki experience, and strong troubleshooting skills across networks and Windows environments. Candidates must be based in Metro Vancouver, able to attend the downtown Vancouver site when needed, and available for occasional as-needed support.

Listed skills

• Network Troubleshooting · Preferred
• systems administration · Preferred
• Switching · Preferred
• TCP/IP · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Systems Administration
• Network Administration
• Cisco Meraki
• TCP/IP
• Switching
• Routing
• Wireless Networking
• VPNs
• Firewalls
• Windows Desktop Support
• Network Troubleshooting
• Hardware Troubleshooting
• Client Communication
• Onsite IT Support
• Incident Resolution
• IT Documentation

Job areas

• Technology
• Consulting
• Customer Service & Support

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