Parts Technician

Parts Technician – Day Shift (8:00 AM – 5:00 PM, Monday to Friday) Why Work Here Working as a Parts Technician in the trucking industry can be a rewarding career choice for those who enjoy building relationships and have a passion for people. In this role, you will interact with a wide range of customers, including trucking companies, mechanics, and independent owner-operators, helping them find the right parts and solutions for their needs. Treated Well Your direct manager is a well-respected and knowledgeable leader who remains calm and collected, even in challenging situations. They genuinely care about their employees and take the time to listen to concerns, offering guidance and support when needed. Trained Well Employees have access to cutting-edge technological training opportunities, web-based training, and career development programs, in addition to our in-house training and certifications designed to develop your skills and advance your career. Paid Well Our total compensation package offers job security, health, dental, EFAP, vision, and life insurance. Compensation for this position is $50,000 – $75,000 annually, based on experience and education, and this position is performance-based bonus eligible. The Role This is a full-time day-shift position at our Red Deer branch, working Monday to Friday, 8:00 AM – 5:00 PM, with occasional Saturday coverage on a rotating basis, typically approximately one Saturday per month. Order Processing – 50% of Your Time Fulfill orders with on-hand parts, process orders from our PDCs, other dealers, or suppliers, and notify customers of ETA updates or when parts arrive. Learn and effectively use the company business system, Procede, along with online programs such as CAT, Cummins, Paragon, and others required to fulfill the duties of a Parts Technician and serve our customers. Customer Service and Support – 40% of Your Time Acknowledge customers as they arrive at the facility and serve them in a timely and efficient manner. Provide a high level of service to all customers, internal and external. Communicate effectively with and support other dealership personnel and departments. Ad Hoc Duties – 10% and It’s Important! Replenish assigned display areas, ensure pricing is accurate, and keep customer-facing areas clean and organized. Participate in all available training programs and attend department meetings. Process credit and debit transactions, perform product return inspections, and complete refunds and core credits. Education / Certification Minimum high school diploma required Journeyman Parts Technician certification preferred Experience Minimum two years of parts experience in the heavy equipment or commercial vehicle industry Professional, organized, and able to work safely and effectively in a high-pressure environment 3 Things to Be Successful as a Parts Technician Technical knowledge and expertise Always willing to help out Attention to detail and accuracy About Us New West Truck Centres is a leading heavy-duty truck dealership group serving customers across Alberta and interior British Columbia. Our teams provide truck sales, parts, service, and collision repair while representing some of the most recognized brands in the transportation industry. At New West, each person is essential to our success. Our culture is built around P.R.I.D.E.: Professionalism, Responsiveness, Integrity, Dedication, and Energy. These values guide how we work with our customers, support our teammates, and continuously look for ways to improve. We believe great customer experiences start with great employee experiences. That means creating an environment where people are treated with respect, given opportunities to develop their skills, and supported in building long-term careers in the heavy-duty transportation industry. With locations across Alberta and British Columbia, New West Truck Centres continues to grow while staying focused on what matters most: our people, our customers, and delivering a higher standard of service.

The Parts Technician is responsible for fulfilling customer orders, managing inventory, and providing high-level support to trucking companies and mechanics. They also handle administrative tasks such as processing transactions, maintaining display areas, and participating in ongoing training programs.

Candidates must have a minimum of a high school diploma and at least two years of experience in the heavy equipment or commercial vehicle industry. A Journeyman Parts Technician certification is preferred, along with strong organizational and technical skills.

• Health insurance • Dental insurance • Vision insurance • Life insurance • EFAP • Performance-based bonus

• Customer servicePreferred
• Attention to detailPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Order processing
• Customer service
• Technical knowledge
• Inventory management
• Procede
• CAT
• Cummins
• Paragon
• Communication
• Attention to detail
• Product return inspection
• Transaction processing
• Heavy equipment knowledge
• Commercial vehicle industry knowledge
• Professionalism
• Business Systems
• Customer Service
• Sales
• Order Fulfillment Management
• Mechanics
• Order Processing
• Detail Oriented

• Transportation
• Customer Service & Support
• Trades
• Logistics
• Parts Technician
• Heavy Equipment Mechanic
• Agricultural and Industrial Machinery Mechanics and Repairers
• Mobile Heavy Equipment Mechanics, Except Engines

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week