Pro Serv Tech Support Specialist

Job summary

The specialist will manage website services including SSL installation, WordPress launches, and DNS configuration. They are also responsible for troubleshooting technical issues such as critical errors, plugin updates, and email connectivity.

Job details

Who We Are At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support. The Pro Serv Tech Support Specialist (Canada) will manage various website services, including SSL installation, WordPress website launches, and troubleshooting. The ideal candidate will have a strong background in web technologies, possess excellent communication skills, and demonstrate a passion for creating seamless online experiences. What you’ll do & how you’ll make your mark. Launching WordPress Websites Email Troubleshooting SSL Installing & Troubleshooting DNS change requests Basic website troubleshooting (Critical errors, builder/theme issues, updating plugins, etc.) Who you are & what you’ll need to succeed. Excellent written and verbal skills. Detail-oriented, problem solver, and dynamic. Dedicated, organized, and team-oriented. Experienced with HTML and CSS. Basic understanding of cPanel, SSL, Domain, DNS, and Email. Experienced with WordPress and WordPress Plugins. High school (or equivalent) is required. PHP and phpMyAdmin knowledge are a plus. FTP experience is a plus. Linux command line, WPCLI, and Bash experience are a plus. College/University degree with a technology focus with 2-3 years of professional experience, a plus. Why you’ll love us. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with employees globally. We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more! Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD! The target compensation range for this position is $18.00 to $22/hourly. Individual salaries are determined by various factors including, but not limited to: candidate’s qualifications, such as skills, education, and experience, as well as internal equity and market conditions. #LI-SM1 #LI-Remote #Bluehost This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.

What you’ll do

The specialist will manage website services including SSL installation, WordPress launches, and DNS configuration. They are also responsible for troubleshooting technical issues such as critical errors, plugin updates, and email connectivity.

Requirements

Candidates must have a high school diploma or equivalent, with a strong background in web technologies like HTML, CSS, and WordPress. A technology-focused degree and 2-3 years of professional experience are considered a plus.

Benefits

• Health Insurance • HSA • Medical • Dental • Vision • Matching 401K • Life Insurance • AD&D • STD • LTD • Tuition Reimbursement • Pet Insurance • Generous vacation policy

Listed skills

• HTML · Preferred
• Problem solving · Preferred
• CSS · Preferred
• WordPress · Preferred
• PHP · Preferred
• DNS · Preferred
• Communication Skills · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• WordPress
• HTML
• CSS
• cPanel
• SSL
• DNS
• Email troubleshooting
• PHP
• phpMyAdmin
• FTP
• Linux command line
• WPCLI
• Bash
• Technical support
• Communication skills
• Problem solving
• Web Technologies
• HyperText Markup Language (HTML)
• PHP (Scripting Language)
• Bash (Scripting Language)
• Cascading Style Sheets (CSS)
• Change Requests
• Communication
• CPanel
• Linux Commands
• PHPMyAdmin
• Troubleshooting (Problem Solving)
• Bluehost
• Team Oriented
• Excel Solver
• File Transfer Protocol (FTP)
• Detail Oriented

Job areas

• Customer Service & Support
• Technology
• Software
• Technical Support Specialist
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists