Service Dispatch Coordinator

Job summary

Coordinate subcontractor technician dispatches and equipment orders to resolve technical service cases for business clients, while keeping customers informed and maintaining subcontractor relationships. Prepare out-of-warranty replacement quotes, manage work orders and purchase orders, and verify related invoices.

Job details

Department Operations Location Montreal At Stingray, creativity, collaboration, and innovative technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment? Our Customer Support team is seeking a dynamic and detail-oriented Service Dispatch Coordinator to assist with the timely and efficient resolution of technical issues requiring technician visits for Stingray Business clients. If you possess strong organizational skills, problem-solving abilities, and the capacity to work autonomously, we want to meet you! Your day-to-day Coordinate the dispatch of technicians (subcontractors) and order equipment when applicable to ensure timely service case resolution Keep customers updated throughout the case management process via telephone and email Maintain and strengthen relationships with subcontractors Prepare quotes for out of warranty service replacements Create, review, and approve subcontractor Work Orders and Purchase Orders, and verify corresponding invoices Your Qualifications Over 2 years of professional experience in a similar role Written and spoken proficiency in both French and English Strong organization skills, including time management Proven ability to handle multiple tasks effectively in a fast-paced environment Demonstrated proactivity and determination in completing tasks Familiarity with Salesforce and/or NetSuite Life at Stingray A cool office in Montreal with the flexibility to work from home on Fridays Stingray café with breakfasts, lunches and snacks offered every day A subsidy for your OPUS card to make your commutes easier Shares purchase plan (with a contribution from Stingray) Full access to the Dialogue virtual healthcare platform Free fitness classes offered weekly Access to private consultations on nutrition and wellness Free language classes, training and access to the latest AI technologies and platforms to boost your productivity and creativity Summer hours Milestones celebrated with our loyalty program 5@7 and vibrant social events And much more! We leverage AI‑supported tools to assist with the initial review of applications. These tools do not replace human judgment—final decisions are made by our recruitment teams. Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time. Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company. Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent. Share this opportunity Facebook LinkedIn Email Copy Link Apply now "*" indicates required fields Name* First Last Phone* Email* Your Location* Salary expectations* Upload Cover Letter & CV/Resume* Drop files here or Accepted file types: pdf, doc, docx, Max. file size: 128 MB. Portfolio Linkedin Profile URL How did you hear about this position?* Career SiteLinkedInEmployee referralIndeedGlassdoorEventsPress / MediaMeetupGithubFirst Nations JobOther Canada* I confirm that I am legally authorized to work in Canada* Consent* By using this form you agree with the storage and handling of your data by this website*

What you’ll do

Coordinate subcontractor technician dispatches and equipment orders to resolve technical service cases for business clients, while keeping customers informed and maintaining subcontractor relationships. Prepare out-of-warranty replacement quotes, manage work orders and purchase orders, and verify related invoices.

Requirements

Applicants need more than two years of professional experience in a similar role and written and spoken proficiency in both French and English. They should have strong organizational and time-management skills, be able to manage multiple tasks in a fast-paced environment, demonstrate initiative and determination, and be familiar with Salesforce and/or NetSuite.

Benefits

• Flexible Work From Home on Fridays • Daily Breakfast, Lunch, and Snacks • Public Transit Subsidy • Employee Share Purchase Plan • Virtual Healthcare Platform • Weekly Fitness Classes • Nutrition and Wellness Consultations • Free Language Classes • Training and Access to AI Technologies and Platforms • Summer Hours • Employee Loyalty Program • Social Events

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Organization · Preferred
• case management · Preferred
• Multitasking · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technician Dispatch Coordination
• Customer Communication
• Case Management
• Subcontractor Relationship Management
• Quote Preparation
• Work Order Preparation and Approval
• Purchase Order Preparation and Approval
• Invoice Verification
• Organization
• Time Management
• Problem-Solving
• Multitasking
• Proactivity
• French Proficiency
• English Proficiency
• Salesforce

Job areas

• Customer Service & Support
• Logistics
• Administrative