Dispatcher

At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply, we believe it’s not just what we do, but how we do it that makes a great place to work. To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues. Purpose of Job: The Dispatcher adds value to our Customers by efficiently managing delivery routes, coordinating and dispatching delivery drivers to ensure timely and accurate delivery of customer orders. This involves working as a team and being a positive team player by applying knowledge of the local area, excellent organizational skills, and multitasking in a fast-paced logistics environment. Our Core Values & Character Expectations: Be Integral to Our Customers, Our Co-Workers and Our Community At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply we believe it’s not just what we do, but how we do it that makes a great place to work. To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues. Primary Duties and Responsibilities: Ensure all duties and responsibilities are completed as per Next’s Standard Operating Procedures. * Route Planning: Plan and optimize delivery routes to maximize efficiency and meet delivery deadlines. Monitor routes and reassign as necessary * Scheduling Deliveries: Ensure timely delivery of orders to customer locations based on priority, delivery windows, location, vehicle types and driver availability * Communication: Ensure excellent customer service by positively and clearly communicating with drivers, customers and other stakeholders by addressing inquiries, providing updates, and resolving any issues * Problem Solving: Address and resolve scheduling conflicts, delivery issues, truck breakdowns, and other challenges that arise during the dispatching process * Other Duties as Assigned: As a member of the team, there may be other tasks assigned that aren’t listed above Recommended Qualifications: Knowledge/ Skill/ Ability Requirements: * Ability to adapt and shift priorities due to changing demands * Strong organizational and multitasking abilities * Good judgement and problem-solving skills * Working knowledge of Southwestern Ontario geography, road networks, and how to manage with digital systems * General product knowledge to know what types of trucks must be used for routes * Strong English verbal communication skills and the ability to work well in a team environment * Ability to stay calm in stressful situations * Strong computer skills to manage emails, track orders and use distribution software Experience & Education: * High School or equivalent * Previous wholesale and/or warehouse experience an asset * Degree or certificate in logistics or related field an asset * Experience with logistics software * Dispatch experience * Driver experience an asset Physical Demands/ Working Conditions: * This position involves frequent use of a computer and telephone * This position requires the ability to work in a fast-paced environment and handle high-pressure situations * This position involves being seated for extended periods of time Once you have gained proficiency in your current role and developed the necessary skills and experience, you are encouraged to explore other career opportunities within the organization that align with your goals and aspirations This posting is for one (1) currently available temporary contract position. NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law. Why Join NEXT Supply? At NEXT, we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit. Join our dynamic, inclusive team where you can enjoy your work, learn new skills, and grow professionally. Application Process: We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.

The Dispatcher is responsible for planning and optimizing delivery routes to ensure timely and accurate customer order fulfillment. This includes coordinating with drivers, resolving scheduling conflicts, and maintaining clear communication with all stakeholders.

Candidates should have a high school diploma and experience in dispatching or logistics software, with a degree in logistics being an asset. Strong organizational skills and knowledge of Southwestern Ontario geography are required.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Route Planning
• Dispatching
• Logistics Management
• Customer Service
• Problem Solving
• Multitasking
• Organizational Skills
• Digital Systems Management
• Communication
• Time Management

• Logistics
• Transportation
• Customer Service & Support
• Administrative

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week