Hydronics Specialist - Kitchener-Waterloo

Job summary

The Hydronics Specialist manages customer orders, provides technical support, and proactively grows the sales territory. They also collaborate with other departments to ensure accurate pricing and design hydronic systems using AutoCAD.

Job details

PURPOSE OF JOB: Hydronics Inside Sales enhances customer and co-worker experiences by delivering customer order support, providing timely product knowledge, collaborating across departments and proactively growing sales territory. OUR CORE VALUES & CHARACTER EXPECTATIONS: Be Integral to Our Customers, Our Co-Workers and Our Community At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply, we believe it’s not just what we do, but how we do it that makes a great place to work. To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues. PRIMARY DUTIES AND RESPONSIBILITIES: CUSTOMER SERVICE, ORDER MANAGEMENT, AND SALES: * Manage and process customer orders and quotes (phone, email, through sales force) with same-day responses, ensuring accurate pricing, stock availability, and delivery requirements to ensure seamless transactions * Follow up on open orders, quotations, and requests to maintain an updated order report * Proactively call sales leads and work within the team to grow the sales territory * Build and maintain customer relationships by offering product knowledge and assistance * Provide technical support, troubleshoot and resolve customer issues, including completing Customer Complaint forms as needed * Support team members and assist the order desk with phone and email customer care issues ORGANIZATIONAL COLLABORATION AND DOCUMENTATION: * Coordinate with other departments and vendors to ensure timely delivery of materials and accurate pricing * Work with other departments to align pricing and material delivery with customer needs * Design hydronic systems using various design programs including AutoCAD * Actively participate in Inside Sales/Order Desk meetings to support team goals and collaboration These duties reflect the general details of the role but are not exhaustive. There will be tasks that are necessary to the job which may also be required. RECOMMENDED QUALIFICATIONS: KNOWLEDGE/SKILL/ABILITY REQUIREMENTS: * Ability to consistently model Next’s core values and character expectations listed above * Excellent organizational and multitasking skills with a keen attention to detail * Strong problem-solving, prioritization skills, and time management abilities * Excellent written and verbal communication skills with the ability to remain composed under pressure * Strong teamwork skills with the ability to collaborate effectively with other departments. * Excellent customer service skills; striving to meet or exceed customer expectations * In-depth knowledge of plumbing, hydronics, and industrial PVF, combined with a strong work ethic and a high sense of urgency. * Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook) and Adobe Acrobat EXPERIENCE & EDUCATION: * TSSA G3 or G2 Gas Certification is an asset * HRAI or NAIT system design training is an asset * Hydronic Vendor design certification is an asset * High School Diploma or equivalent an asset * Previous experience in the construction industry is considered an asset PHYSICAL DEMANDS/ WORKING CONDITIONS: * Position requires the ability to work in a fast-paced environment and handle high-pressure situations calmly and effectively Once you have gained proficiency in your current role and developed the necessary skills and experience, you are encouraged to explore other career opportunities within the organization that align with your goals and aspirations. This posting is for one (1) currently available position. NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law. Why Join NEXT Supply? At NEXT, we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit. Join our dynamic, inclusive team where you can enjoy your work, learn new skills, and grow professionally. Application Process: We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.

What you’ll do

The Hydronics Specialist manages customer orders, provides technical support, and proactively grows the sales territory. They also collaborate with other departments to ensure accurate pricing and design hydronic systems using AutoCAD.

Requirements

Candidates should have in-depth knowledge of plumbing and hydronics, along with strong organizational and problem-solving skills. Professional certifications such as TSSA G3/G2 or HRAI/NAIT system design training are considered assets.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hydronics
• Inside Sales
• Customer Service
• Order Management
• Technical Support
• AutoCAD
• Plumbing
• Industrial PVF
• Problem-solving
• Time management
• Communication
• Microsoft Office
• Adobe Acrobat
• Sales lead generation
• System design
• Sales Territory Management
• Product Knowledge
• Strong Work Ethic
• Microsoft Excel
• Adaptability
• Construction
• Decision Making
• Computer Literacy
• Sales
• Innovation
• Problem Solving
• Microsoft Outlook
• Multitasking
• Order Management Systems
• Systems Design
• Time Management
• Troubleshooting (Problem Solving)
• Verbal Communication Skills
• Collaboration
• Reliability
• Prioritization
• Teamwork
• Detail Oriented
• Honesty

Job areas

• Sales
• Customer Service & Support
• Construction
• Engineering
• Trades
• Kitchen Assistant Manager
• Sales Support Specialist
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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