Inside Sales

Job summary

The Inside Sales representative manages customer orders, quotes, and inquiries while providing product knowledge and support. They also collaborate with internal departments and vendors to ensure accurate order fulfillment and assist with contract bidding documentation.

Job details

Role Overview: The Inside Sales position enhances customer and co-worker experiences by delivering customer order support, providing timely product knowledge, collaborating across departments and proactively growing sales territory. Primary Duties and Responsibilities: Customer Service, Order Management, and Sales * Manage and process customer orders and quotes (phone, email, walk-ins) with immediate responses, ensuring accurate pricing, stock availability, and delivery requirements for assigned customers * Follow up on open orders, quotations, and requests to maintain an updated order report * Build and maintain customer relationships, offering product knowledge and assistance * Troubleshoot and resolve customer issues, including completing Customer Complaint forms as needed * Support team members and assist with customer care issues at the order desk Organizational Collaboration and Documentation * Coordinate with other departments and vendors to ensure timely delivery of materials and pricing * Assist in contract bidding by preparing RFQ/RFT documents using system and Excel * Provide MTR, CRN, and Statutory Declaration documents as required, and work with Procurement and Vendors to secure non-stock products Recommended Qualifications: Knowledge/Skill/Ability Requirements * Excellent organizational and multitasking skills with a keen attention to detail * Strong problem-solving, prioritization skills, and time management abilities * Excellent written and verbal communication skills with the ability to remain composed under pressure * Strong teamwork skills with the ability to collaborate effectively with other departments * Excellent customer service skills; striving to meet or exceed customer expectations * In-depth knowledge of plumbing, hydronics, and industrial PVF * Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook) and Adobe Acrobat Experience & Education * 2 years minimum in a Counter Sales role in the plumbing industry * High School Diploma or equivalent * Previous experience in the construction industry is considered an asset Physical Demands/ Working Conditions * Position requires the ability to work in a fast-paced environment and handle high-pressure situations calmly and effectively Once you have gained proficiency in your current role and developed the necessary skills and experience, you are encouraged to explore other career opportunities within the organization that align with your goals and aspirations. This posting is for three (1) currently available position. NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law. At NEXT, we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit. Join our dynamic, inclusive team where you can enjoy your work, learn new skills, and grow professionally. Application Process: We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.

What you’ll do

The Inside Sales representative manages customer orders, quotes, and inquiries while providing product knowledge and support. They also collaborate with internal departments and vendors to ensure accurate order fulfillment and assist with contract bidding documentation.

Requirements

Candidates must have at least 2 years of counter sales experience in the plumbing industry and a high school diploma. Strong computer skills, including proficiency in Microsoft Office and Adobe Acrobat, are required along with excellent communication and organizational abilities.

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• Problem solving · Preferred
• Time management · Preferred
• Communication · Preferred
• Teamwork · Preferred
• Microsoft Office · Preferred
• Multitasking · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Order management
• Product knowledge
• Problem-solving
• Time management
• Communication
• Teamwork
• Microsoft Office
• Adobe Acrobat
• Plumbing industry knowledge
• Hydronics
• Industrial PVF
• Contract bidding
• Multitasking
• Attention to detail
• Inside Sales
• Sales Territory Management
• Order Management
• Product Knowledge
• Microsoft Excel
• Bidding
• Construction
• Decision Making
• Customer Service
• Procurement
• Computer Literacy
• Sales
• Innovation
• Plumbing
• Problem Solving
• Microsoft Outlook
• Order Management Systems
• Time Management
• Troubleshooting (Problem Solving)
• Verbal Communication Skills
• Collaboration
• Multitopology Routing Configuration
• Prioritization
• Detail Oriented

Job areas

• Sales
• Customer Service & Support
• Construction
• Manufacturing
• Administrative
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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