Director, Brokerage Operations

Job summary

The Director of Brokerage Operations oversees daily operations, including carrier relations, customer service, and dispatch for the brokerage business unit. They are responsible for developing strategic business plans, managing operational resources, and ensuring high levels of customer service and cost efficiency.

Job details

Overview The Director of Brokerage Operations provides the day-to-day direction, oversight, and implementation of the operations for the brokerage business unit at NFI. Responsibilities Assume responsibility for the day-to-day operations of the brokerage business unit, including carrier relations, national accounts customer service, dispatch, and centralized operations. Lead the initiative to develop, manage and execute the Company’s brokerage strategy among the three operating entities: NFI, NDC and NFIL. Work to increase synergy between brokerage operations and the other NFI organizations. Develop and implement new strategies, services and tactical business plans and ensure the necessary resources are in place to fulfill customer’s need and contract obligations from an operations perspective. Candidate must have an entrepreneurial mindset and posses the ability to effectively align with business groups to enable positive and stable business growth. Establish close working relationship with the Director of Brokerage Sales and Director of Capacity and partner and communicate with all levels of an organization both internally and externally. Provide strong leadership to all functions of the business and build a “service/customer oriented” culture. Reinforce throughout the entire organization, the desire and commitment to the highest levels of customer service and achieve a high level of cost efficiency. Communicate and demonstrate this commitment to all customers. Evaluate current operational procedures and processes. Establish new procedures and implement improvements where required. Make sure all new procedures are implemented and adhered to throughout the organization. Ensure the highest level of customer service to all clients regardless of the account size. Make sure all Service Level Agreements and Performance Metrics are met or exceeded. Manage the selection, development, motivation and retention of the staff required to grow and develop the operational aspects of the brokerage business. Ensure Company Policies and procedures are supported throughout the corporate and field operations. Assist with both short and long term forecasting of operational resource requirements for brokerage. Conduct evaluation of current team and provide mentoring to his/her team. Remain current on industry trends and provide strategic recommendations to management that keep NFI Brokerage on the “cutting edge.” Qualifications College degree required 10+ years’ experience in the transportation operations with a proven track record of success Familiar with a variety of transportation concepts, practices and procedures Experience with overall direction, coordination and evaluation of department Possesses strong interpersonal skills with the ability to communicate organization visions and values Able to demonstrate a high degree of planning, organizational, analytical, and financial skills Provide on-call support 24/7 for the dispatch group Proficient computer skills especially with Microsoft Word, Excel and Power point as well as the essential TMS systems for NFI Brokerage. Conceptual, strategic thinker with demonstrated ability to define problems, collect data, establish facts and draw valid conclusions Prior profit and loss responsibility preferred Independent, must be able to work with little direction or structure and able to work effectively with all verticals within NFI and the sales team Strong work ethic; e.g. “roll-up-your sleeves" leader Hands-on, customer driven focus We are excited to share the base salary range for this position is $109,621.20 - $158,161.60 CAD Annual. This position is also eligible for an annual discretionary bonus. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay. Canada Equal Opportunity/Disability Statement NFI is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process. In compliance with Ontario and British Columbia’s pay transparency laws, and in an effort to promote transparency and equal pay for equal work, NFI provides salary/wage range and other information in job postings across all Canadian provinces and territories. Profit Center PC-20

What you’ll do

The Director of Brokerage Operations oversees daily operations, including carrier relations, customer service, and dispatch for the brokerage business unit. They are responsible for developing strategic business plans, managing operational resources, and ensuring high levels of customer service and cost efficiency.

Requirements

Candidates must possess a college degree and over 10 years of experience in transportation operations. Strong leadership, analytical, and financial skills are required, along with proficiency in TMS systems and Microsoft Office.

Benefits

• Annual discretionary bonus

Listed skills

• Customer service · Preferred
• Leadership · Preferred
• Communication · Preferred
• Forecasting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Brokerage operations
• Carrier relations
• Strategic planning
• Customer service
• Dispatch management
• Leadership
• Financial management
• Operational improvement
• Team development
• Transportation concepts
• Analytical skills
• Communication
• Profit and loss management
• TMS systems
• Forecasting
• Business Metrics
• Profit And Loss (P&L) Management
• Strong Work Ethic
• Planning
• Microsoft Word
• Microsoft Excel
• Brokerage
• Management
• Customer Service
• Computer Literacy
• Data Collection
• Sales
• Interpersonal Communications
• Mentorship
• Operations
• Performance Metric
• Microsoft PowerPoint
• Service-Level Agreement
• Coordinating

Job areas

• Logistics
• Transportation
• Management & Leadership
• Customer Service & Support
• Brokerage Operations Manager
• Director of Operations
• Manufacturing Managers
• General and Operations Managers

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