Claims Liaison, Commercial Insurance

Job summary

Manage claims for key commercial clients, providing end-to-end advice across multiple coverage lines and guidance on strategy, exposures, coverage disputes, and settlements. Improve claims handling processes and coordinate relationships with clients, insurers, independent adjusting firms, and other service providers.

Job details

Posting Description Business Line: Commercial Claims Hours Per Week: 35 (Full-Time) Location: Ontario – Any Location, Hybrid (https://www.nfp.ca/about-nfp/find-an-office) Job Details: Full-Time, Permanent Position, Current Vacancy Wage Transparency: The base salary range for this position is $80,000 to $100,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. About The Role We’re looking for an experienced Claims Liaison to develop and maintain relationships with our clients; insurers and independent adjusting firms. The successful candidate will work within a small team of dedicated claims specialists, to support NFP’s Commercial Insurance professionals by providing guidance, advocacy and customer support, to improve customer experience and overall team success. What You’ll Do Provide Claims management for Key clients by providing expert end to end claim advice across multiple coverage lines Serve as a resource to discuss claim strategy, analyze exposures, and provide perspective on complex claim situations, limitations and coinsurance, coverage denials, or disputed settlements, providing advocacy where necessary Develop strategies and protocols to improve the Claims handling process Co-ordinate and manage relationships with third party service providers. Establish business relationships with claims leaders at Canadian based insurers What You Bring RIBO License and (commitment to obtain licensing in other Canadian jurisdictions) Typically, more than 10 years of industry and product line experience in a brokerage setting working as a Senior Client Manager or dedicated claims specialist Experience with Commercial P&C claims Cyber, Management Lines and E&O claims settlement experience a plus High level of organizational skills with proven experience in managing multiple tasks and internal / external clients concurrently in a claims setting. Knowledge of the EPIC system is an asset Proficiency in coordinating and performing technical claims discussions with internal and external customers. Proficiency with all Microsoft Suite products including excel, outlook, word and power point. Bilingualism would be an asset Who We Are NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit https://nfp.ca What’s In It For You NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home. A hybrid environment approach that keeps the best interests of our staff and our clients in mind Annual bonus plan for all employees Matching RRSP plan of 5% of salary Referral Commission Plan Generous benefits plan including Health Care Spending Account starting on the first day of employment Full support for continuing education & internal opportunities to grow as an insurance professional to advance career Reimbursement of license fees and professional membership dues A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration Our employees are the foundation of our success. NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community. Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward. Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country. Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone. Accommodations are available on request for candidates taking part in all aspects of the selection process. Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position. #NFPCANADA #NFP 2587821

What you’ll do

Manage claims for key commercial clients, providing end-to-end advice across multiple coverage lines and guidance on strategy, exposures, coverage disputes, and settlements. Improve claims handling processes and coordinate relationships with clients, insurers, independent adjusting firms, and other service providers.

Requirements

Requires a RIBO license and a commitment to obtain licenses in other Canadian jurisdictions, along with typically more than 10 years of brokerage industry and product-line experience as a senior client manager or claims specialist. Candidates should have commercial P&C claims experience, strong organizational and technical communication skills, and proficiency with Microsoft Office; cyber, management lines, E&O, EPIC, and bilingualism are assets.

Benefits

• Annual Bonus Plan
• Matching RRSP Plan
• Health Care Spending Account
• Generous Benefits Plan
• Continuing Education Support
• Career Development Opportunities
• License Fee Reimbursement
• Professional Membership Dues Reimbursement
• Hybrid Work Environment

Listed skills

• Client Relationship Management · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Claims Management
• Commercial Property And Casualty Claims
• Claims Strategy
• Exposure Analysis
• Coverage Analysis
• Claims Advocacy
• Claims Process Improvement
• Client Relationship Management
• Insurer Relationship Management
• Third-Party Provider Coordination
• Technical Claims Discussions
• Organizational Skills
• Multitasking
• Microsoft Office
• EPIC System
• Cyber Claims

Job areas

• Customer Service & Support
• Finance & Accounting
• Management & Leadership

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