Client Assistant, Commercial Insurance

Posting Description Business Line: Commercial Lines Hours Per Week: 35 (Full-Time) Location: Edmonton, Alberta – Hybrid Setting (https://www.nfp.ca/about-nfp/find-an-office) Job Duration: Full-Time, Permanent About The Role We’re looking for a Client Assistant/Account Administrator to serve as an integral member of the Commercial Lines Mid-Market Team. With this role, you will open the door to an exciting career path opportunity with NFP and be a valued member and key partner in ensuring client satisfaction. What You’ll Do Prepare binders, motor vehicle liability cards and certificates of insurance Prepare client premium proposals and pre-renewal information packages Process invoices, finance contracts and accompanying client letters Report claims where required What You Bring Some customer service and/or admin experience is an asset – preferably in an insurance environment Strong ability to work collaboratively Good organizational and planning skills, with a proven ability to manage time well in a fast-paced, ever-changing, team-oriented environment. Quick learner and comfortable in an uncertain/changing environment Who We Are NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit https://nfp.ca What’s In It For You NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home. A hybrid environment approach that keeps the best interests of our staff and our clients in mind Annual bonus plan for all employees Matching RRSP plan of 5% of salary Referral Commission Plan Generous benefits plan including Health Care Spending Account starting on the first day of employment Full support for continuing education & internal opportunities to grow as an insurance professional to advance career Reimbursement of license fees and professional membership dues A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration Our employees are the foundation of our success. NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community. Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward. Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country. Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone. Accommodations are available on request for candidates taking part in all aspects of the selection process. Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position. #NFPCanada 2585389

The role involves preparing insurance binders, certificates, and premium proposals for the Commercial Lines Mid-Market Team. Additionally, the assistant processes invoices, finance contracts, and reports claims to ensure client satisfaction.

Candidates should have some customer service or administrative experience, preferably within an insurance environment. Strong organizational skills and the ability to work collaboratively in a fast-paced environment are essential.

• Annual bonus plan • Matching RRSP plan of 5% of salary • Referral Commission Plan • Health Care Spending Account • Health insurance • Continuing education support • Reimbursement of license fees and professional membership dues

• Customer servicePreferred
• Time managementPreferred
• OrganizationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Administrative Support
• Insurance Administration
• Time Management
• Organization
• Planning
• Collaboration
• Claims Reporting
• Invoice Processing

• Finance & Accounting
• Customer Service & Support
• Administrative
• Sales
• Consulting

Minimum experience

0+ years

Apply by

Sep 10, 2026

Posting language

English

Working hours

35 hours per week

Seniority

Not Applicable