Client Manager, Commercial Insurance

Job summary

The Client Manager will manage a book of commercial insurance business by preparing applications and marketing strategies for renewals and new business. They are responsible for providing professional customer service and identifying opportunities for cross-selling and revenue growth.

Job details

Posting Description Business Line: Mid-Market Commercial Hours Per Week: 35 (Full-Time) Location: Hamilton, Windsor, London, Oshawa, Markham, Sudbury & Timmins, Ontario – Hybrid Setting (https://www.nfp.ca/about-nfp/find-an-office) Job Duration: Full-Time, Permanent Wage Transparency: The base salary range for this position is $70,000 to $90,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. About the Role Our commercial property and casualty insurance brokerage partners help protect corporations and nonprofits across Canada from the little surprises and the big ones. Our leaders inspire their teams to band together and create an environment driven by collaboration and exceptional client service. The Ontario Commercial Lines Division has an immediate need for an Account/Client Manager to interact with clients on a day-to-day basis while developing and maintaining relationships with both client and carrier representatives. What You’ll Do Work with a producer in the preparation of applications, specifications, and marketing strategy for new business as well as the renewals of an assigned book of business. Provide professional and prompt customer service including phone, email, and walk-in inquiries on new and existing client accounts, including client questions on topics such as coverage, billing, reporting of claims, audits, etc. Generate revenue growth opportunities by identifying needs for additional lines of coverage, cross-selling internally to other P&C lines, Group Benefits and Wealth Management departments, and generating referrals for new opportunities. Be the lead in maintaining positive, long-term relationships with the clients, insurance carrier representatives, and NFP staff. What You Bring RIBO license is required Typically, more than 3 years of industry and product line experience – broking or underwriting Extensive experience in the placement of multi-line coverage on Mid-Market to Complex accounts Exceptional verbal and written communication skills with the ability to successfully interact with a variety of people and function well both in a remote team environment autonomously. Client-focused – Able to establish and maintain effective relationships High-level organizational skills with the ability to prioritize multiple tasks to meet deadlines Possess strong analytical and problem-solving skills Sharp attention to detail with excellent decision-making skills Flexibility and adaptability to changing priorities, deadlines, and technology. Extensive insurance carrier relationships Excellent computer skills are expected and EPIC fluency is an asset Experience in Microsoft Office products, specifically Word, Excel, and Outlook Who We Are NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit https://nfp.ca What’s In It For You NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home. A hybrid environment approach that keeps the best interests of our staff and our clients in mind Annual bonus plan for all employees Matching RRSP plan of 5% of salary Referral Commission Plan Generous benefits plan including Health Care Spending Account starting on the first day of employment Full support for continuing education & internal opportunities to grow as an insurance professional to advance career Reimbursement of license fees and professional membership dues A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration Our employees are the foundation of our success. NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community. Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward. Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country. Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone. Accommodations are available on request for candidates taking part in all aspects of the selection process. Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position. #NFPCanada

What you’ll do

The Client Manager will manage a book of commercial insurance business by preparing applications and marketing strategies for renewals and new business. They are responsible for providing professional customer service and identifying opportunities for cross-selling and revenue growth.

Requirements

Candidates must hold a valid RIBO license and possess over 3 years of industry experience in broking or underwriting. Strong organizational, analytical, and communication skills are required to manage complex accounts effectively.

Benefits

• Annual bonus plan
• Matching RRSP plan
• Referral commission plan
• Health care spending account
• Continuing education support
• License fee reimbursement
• Professional membership dues reimbursement

Listed skills

• Account Management · Preferred
• Client Relationship Management · Preferred
• Risk Management · Preferred
• Communication Skills · Preferred
• Problem solving · Preferred
• Microsoft Office · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Commercial insurance
• Account management
• Client relationship management
• Risk management
• Insurance brokerage
• Underwriting
• Multi-line coverage
• Communication skills
• Organizational skills
• Analytical skills
• Problem-solving
• EPIC software
• Microsoft Office
• Cross-selling
• Customer service
• Communication
• Problem Solving
• Prioritization
• Leadership
• Decision Making
• Innovation
• Microsoft Excel
• Detail Oriented
• Microsoft Outlook
• Adaptability
• Organizational Skills
• Revenue Growth
• Customer Service
• Equities
• Auditing
• Marketing Strategies
• Computer Literacy
• Wealth Management
• Ability To Meet Deadlines
• Billing
• Commercial Real Estate
• Cross-Selling
• Product Lining
• Employee Retention Strategy
• Brokerage
• Business Insurance
• Casualty Insurance

Job areas

• Finance & Accounting
• Customer Service & Support
• Management & Leadership
• Consulting
• Commercial Insurance Manager
• Client Relationship Manager
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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