Wheelchair Workshop Manager - WestMARC

Job summary

Manage the configuration, modification, and repair of complex manual and powered wheelchairs within a technical workshop. Coordinate with clinical teams to ensure the efficient delivery of equipment and provide technical guidance to users and carers.

Job details

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included. The Role An opportunity has arisen within the West of Scotland Rehabilitation & Mobility Centre (WestMARC) at the Queen Elizabeth University Hospital (QEUH) facility. WestMARC provides rehabilitation technology services across the West of Scotland, supporting six health boards through clinical teams delivering wheelchair, seating, and prosthetic services. The post holder will work within a small workshop and technical team under the supervision of the Technical Services Manager. NHS Greater Glasgow and Clyde (NHSGGC) may be able to provide visa sponsorship for certain roles, subject to the post meeting the relevant eligibility criteria. Sponsorship is not guaranteed and will be determined on a case-by-case basis following interview and during the pre-employment verification process. Applicants must state their current right to work in their application. Please See Below For More Details Skilled Worker visa and Health and Care Worker visa Duration, Location, and Working Pattern: Permanent, full-time Shift Pattern - 8.30–4.30, Monday to Friday Base location - Queen Elizabeth University Hospital Key Responsibilities Provide technical expertise to the WestMARC Seating and Wheelchair Service. Manage the configuration and modification of complex manual and powered wheelchairs through the allocation of work to technicians. Oversee and undertake the repair of wheelchairs and simple seating equipment returned by users or mobile engineers. Maintain effective communication and working relationships with clinical and technical staff to ensure efficient delivery and repair of wheelchairs, accessories, modifications, and cushions. Provide technical expertise in the commissioning, fitting, and maintenance of equipment as requested by the clinical team. Instruct carers and service users in the safe and appropriate use of equipment in line with manufacturer guidance and clinical requirements. Deliver high standards of customer service to internal stakeholders and external customers, patients, and wheelchair users. Ensure compliance with Health and Safety policies and identify maintenance issues as required. Knowledge, training, qualifications and/or experience required to do the job: Essential Educated to a minimum of SCQF Level 8 / SVQ Level 4 / HND in a technical discipline, or able to demonstrate equivalent knowledge and experience in a relevant engineering environment. Relevant supervisory and technical experience. Experience using Microsoft 365 (M365) applications. Excellent communication and organisational skills. Ability to manage difficult situations and remain calm under pressure while carrying out time-sensitive tasks. Desirable Previous experience working with wheelchairs. Knowledge of the ReTIS Wheelchair Database System. What We Offer We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities. As an NHS Scotland employee, you will be entitled to: A minimum of 27 days annual leave, increasing with length of service, plus public holidays Membership of the NHS Pension Scheme, including life insurance benefits Salary Sacrifice Car Benefit Scheme Development opportunities including study bursaries, e-learning and classroom-based courses Enhanced pay for working public holidays NHS discounts on a wide range of goods and services Confidential employee support and assistance, including counselling and psychological therapies Interested? If you would like to find out more, we would love to hear from you. For An Informal Discussion, Please Contact Colin Jones, Technical Services Manager - colin.jones3@nhs.scot - 0141 951 5312 Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates This post may close early due to the volume of response. Please submit your application form as soon as possible. AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own. Show us the real you: Your application should reflect your skills, experience, and motivations authentically. Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers. Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements. Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool. NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process. NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ. By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process. For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.

What you’ll do

Manage the configuration, modification, and repair of complex manual and powered wheelchairs within a technical workshop. Coordinate with clinical teams to ensure the efficient delivery of equipment and provide technical guidance to users and carers.

Requirements

Requires a technical qualification at SCQF Level 8/SVQ Level 4/HND or equivalent engineering experience along with supervisory skills. Proficiency in Microsoft 365 and experience with wheelchairs or the ReTIS database is preferred.

Benefits

• Employee Assistance Programme • Cycle To Work Scheme • Bursary Scheme • Learning And Development Opportunities • Annual Leave • NHS Pension Scheme • Life Insurance • Salary Sacrifice Car Benefit Scheme • Enhanced Pay For Public Holidays • NHS Discounts • Counselling And Psychological Therapies

Listed skills

• Customer service · Preferred
• Microsoft 365 · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Expertise
• Workshop Management
• Wheelchair Configuration
• Equipment Maintenance
• Supervisory Experience
• Microsoft 365
• Communication Skills
• Organizational Skills
• Customer Service
• Health And Safety Compliance

Job areas

• Healthcare
• Engineering
• Management & Leadership
• Manufacturing
• Government & Public Sector