Department Manager-Nike Tanger Outlet Store

Job summary

Lead, coach, and develop the store team while ensuring staffing, onboarding, and day-to-day store operations run effectively. Drive business results and customer service, and oversee product flow from the stockroom through visual merchandising to the sales floor.

Job details

Nike Job Description: Retail Department Manager Location & Store Type: Kanata Tanger Outlet Mall Hours: Full Time 36–40 hours per week, including nights and weekends Behind every great team is a great coach. That’s why when you join us as a Department Manager, we refer to you as a Coach. Join the NIKE Team as a Department Manager As a Nike Department Manager, you’re the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them. You’ll work with your team to focus on customer service and get to the win the right way. We believe that if you have a body, you are an athlete, and you’ll bring this to life with your passion for sport and customer service. This includes properly training your team and implementing our Service Principles while representing our global culture of sport, the NIKE brand, each other, and your community. You lead the charge of ensuring your team makes positive moments, has fun, and feels like they are a part of something bigger. As a Department Manager, you'll lead, coach, and inspire your team to deliver the best experience for their customers while ensuring your team members feel included and supported. You'll use your retail expertise to drive store growth strategies and create opportunities to continue building upon community partnerships. You are the one people look to for encouragement, leadership and bringing NIKE to life for our customers, communities, and colleagues. You will also enjoy benefits like employee discounts, healthcare, paid time off and education programs to develop and advance your career. Putting Your Best Foot Forward Three years of customer-facing retail or hospitality experience One year of leadership experience Demonstrated ability to recruit, build and lead high-performing teams Proficient in Microsoft Office and retail business systems Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations Proven ability to utilize tools for conflict resolution and employee coaching and counseling Able to work mornings, weekends, nights, and holidays as needed What You're Responsible For Leading a team the helps keep all store functions running seamlessly. Ensuring your store is staffed by attracting, assessing and onboarding your future teammates. Equip store employees with tools needed to succeed in their day-to-day responsibilities. Leading your store's team and business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management Managing product life cycle from stockroom to visual merchandising and the sales floor. Rewarded for a Job Well Done Health, Wellness and Dental Benefits Insurance Tuition Reimbursement program, Employee Assistance program, Retirement Savings Plan Match Accrued Paid Time Off and Holiday Pay The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP) Discounts for you and your family This posting is for an existing vacancy. The base ($CAD Hourly rate) for this position generally ranges from CAD $27.47/hour to $29/hour. Actual compensation will vary based on a candidate’s qualifications, skills, and experience. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA), 2005, accommodation will be provided in all parts of the hiring process. Applicants are encouraged to make their needs known when contacted for interviews. We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form. Nous offrons plusieurs mesures d’adaptation pour faciliter notre processus d’entrevue, notamment des lecteurs d’écran, des interprètes en langue des signes, un lieu accessible et unique pour les entrevues en personne, le sous-titrage, ainsi que d’autres ajustements raisonnables au besoin. Si, au cours de votre navigation dans notre processus de candidature, vous constatez que vous avez besoin d’aide ou d’une mesure d’adaptation en raison d’un handicap, veuillez remplir le formulaire de demande d’adaptation pour les candidats.

What you’ll do

Lead, coach, and develop the store team while ensuring staffing, onboarding, and day-to-day store operations run effectively. Drive business results and customer service, and oversee product flow from the stockroom through visual merchandising to the sales floor.

Requirements

Requires three years of customer-facing retail or hospitality experience and one year of leadership experience, with demonstrated ability to recruit and lead high-performing teams. Candidates should be proficient in Microsoft Office and retail business systems, able to coach and resolve conflicts, meet the physical demands of the role, and work mornings, nights, weekends, and holidays as needed.

Benefits

• Employee Discounts
• Health Benefits
• Wellness Benefits
• Dental Benefits
• Insurance
• Tuition Reimbursement
• Employee Assistance Program
• Retirement Savings Plan Match
• Paid Time Off
• Holiday Pay
• Employee Stock Purchase Plan

Listed skills

• Customer service · Preferred
• Budgeting · Preferred
• Sales · Preferred
• Microsoft Office · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• Team building · Preferred
• Conflict Resolution · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Retail Operations
• Team Leadership
• Coaching
• Recruiting
• Team Building
• Conflict Resolution
• Employee Counseling
• Microsoft Office
• Retail Business Systems
• Sales
• Budgeting
• Business Planning
• Visual Merchandising
• Inventory Management
• Community Partnerships
• Employee Coaching
• Time Off Management
• Business Results
• Planning
• Management
• Business Systems
• Employee Assistance Programs
• Employee Stock Purchase Planning
• Leadership
• Growth Strategies
• Product Lifecycle Management

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Outlet Store Manager
• Department Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

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