Caseworker - NH Windsor

Job summary

The caseworker provides crisis intervention, emotional support, and case management for residents in a transitional shelter. They are responsible for conducting intake assessments, developing safety plans, and advocating for clients within the legal and community systems.

Job details

*Proficiency in Urdu, Arabic, or Somali is an asset* Caseworker Job Description Job TitleCaseworkerJob StatusFull-TimeReport toRegional LeadLocationNisa Homes Windsor Are you ready to embark on a rewarding journey that enables you to make a meaningful difference in your community? What is Nisa Homes? Working from a holistic, culturally, and religiously responsive approach, Nisa Homes provides residents with a safe transitional shelter for healing. Our staff provide assistance with the goal of helping residents attain long-term independence and self-sufficiency What you’ll do: * Provide crisis intervention and emotional support to clients; assist clients to assess their situation, provide information and referral to appropriate community resources with a trauma-informed and survivor-centered approach, prioritizing the safety and well-being of the clients. * Conduct assessment, intake and assume case management responsibilities. * For clients who need to leave their homes, assist by giving them access to our home. * Complete risk assessments and assist in developing safety planning for the client. If children are involved, help clients address the needs and safety concerns of their children. * Input client information into database, document accurate records of abuse and maintain up-to-date records of service delivery and client case files. * Track and compile monthly KPI reports. * Advocate on behalf of the client within the legal system, helping them navigate the complex process of obtaining protection, seeking legal assistance, and/or other specific needs of the case. * Provide emotional support, validation, and a safe space for clients to express their feelings and fears. * Help clients regain their sense of self-worth and self-esteem by connecting them with relevant skill-building resources and leading life-skills sessions within the home. * Participate in staff and team meetings, and professional development opportunities as required. What you’ll bring to the team: * Communication skills and active listening * Passion for uplifting and supporting women * Resilience * Positive Attitude * Reliability * Emotional Intelligence * Conflict resolution * Strong critical thinking skills What we're looking for * Degree or Diploma in a related human/social service field such as Social work or Social service work OR Child and Youth Care Work and one (1) year of recent related experience. Or an equivalent combination of relevant training, education, and experience. * Social perception to work with individuals who have difficulty expressing their needs. * Demonstrated skills in case management, assessment, and intervention, writing case notes, advocacy, conflict resolution techniques, mediation, de-escalation skills and non-violent crisis management. * Knowledge of crisis-intervention methodologies. * Ability to compromise, negotiate, and work well with others. * Current First Aid/CPR Certificate is an asset. * Access to a reliable vehicle is an asset. * Successful candidates must provide a satisfactory Vulnerable Sector Check prior to commencing employment. * Nisa Foundation is an equal opportunity employer and is committed to complying with both the Ontario Human Rights Code and the AODA.

What you’ll do

The caseworker provides crisis intervention, emotional support, and case management for residents in a transitional shelter. They are responsible for conducting intake assessments, developing safety plans, and advocating for clients within the legal and community systems.

Requirements

Candidates must hold a degree or diploma in a human or social service field, such as Social Work or Child and Youth Care, with at least one year of related experience. Proficiency in Urdu, Arabic, or Somali is considered an asset, and a satisfactory Vulnerable Sector Check is required.

Listed skills

• case management · Preferred
• crisis intervention · Preferred
• Emotional support · Preferred
• Conflict Resolution · Preferred
• Communication Skills · Preferred
• Critical Thinking · Preferred
• Documentation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case management
• Crisis intervention
• Emotional support
• Trauma-informed care
• Risk assessment
• Safety planning
• Advocacy
• Conflict resolution
• Active listening
• Communication skills
• Critical thinking
• De-escalation
• Mediation
• Documentation
• Life-skills coaching
• Emotional Support
• De-escalation Techniques
• Somali Language
• Cardiopulmonary Resuscitation (CPR) Certification
• Positivity
• First Aid Certification
• Resilience
• Planning
• Active Listening
• Arabic Language
• Case Management
• Medical Records
• Social Work
• Communication
• Conflict Resolution
• Crisis Intervention
• Crisis Management
• Critical Thinking
• Emotional Intelligence
• Key Performance Indicators (KPIs)
• Life Skills Development
• Risk Analysis
• Social Perceptiveness
• Urdu Language
• Trauma Care

Job areas

• Social Services
• Healthcare
• Administrative
• Caseworker
• Case Worker
• Social Work Associate Professionals
• Child, Family, and School Social Workers

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