Inside Account Representative

Job summary

The Inside Account Representative manages and grows the customer base by identifying needs and promoting products to meet sales objectives. They also provide technical support, manage pricing for assigned accounts, and assist the sales team with inquiries.

Job details

Job Overview and What We Offer You At Noble, we help our customers’ businesses succeed by investing in our most important asset: our teammates! Start a rewarding career at our Yorkdale Profit Centre as an Inside Account Representative! We are in business to help our customers succeed! What We Offer You: Internal growth opportunities Access to training and development programs Comprehensive benefits package: Medical & Dental coverage Pension and RRSP contribution opportunities Additional insurance coverage We invest in our most important asset: our teammates —now offering a Student Loan Repayment Benefit! An opportunity to be part of a supportive and close-knit team! The Inside Account Representative is a blended role of Inside and Outside Sales and will be responsible for maintaining and growing Noble’s customer base by utilizing professional selling skills to identify customer needs, present Noble’s advantage to increase customer spending, loyalty, and retention. The ideal candidate will promote and sell existing and new products to meet profit centre sales objectives and achieve sales results. This job posting is for an existing vacancy. When you join Team Noble, success is in store for you too. So ask yourself: Are you Team Noble? How you Contribute to Noble's Success Optimizes the existing Noble’s customer base by promoting and selling existing and new products and services to our customers Manages, reviews, and implements price changes for assigned accounts with attention to market trends Possess strong knowledge of the sales process and have remarkable problem-solving abilities Demonstrated interpersonal and communication skills to effectively build a positive relationship with team members and customers Provide quotations, technical support, literature, and other support/materials for customers Develops new customer potential by examining market opportunities and potential customer needs, tailoring products and services, and selling solutions to potential customers Actively manages customers’ expectations by communicating inventory, delivery, and pricing concerns so that customer loyalty is maintained, and patterns continually evolve with customers changing requirements Participates in setting profit centre sales objectives and is accountable for achieving sales results (revenue, gross margin, account targets) Assist the Inside Sales Team with incoming calls and inquiries Other job-related duties as required Must Haves and Nice to Haves Must Have Completion of College Diploma, University Degree or equivalent experience is required Demonstrated interpersonal, problem solving, and communication skills to effectively build a positive relationship with team members and customers Capacity for attention to detail with the ability to meet deadlines and work effectively within time constraints Ability to thrive in a performance-focused and results-oriented environment Valid Ontario Driver’s License with consistent access to a personal vehicle Nice To Have Previous experience in comparative sales and/or customer service is a strong asset Technical Plumbing and/or HVAC knowledge Experience using Word, Excel, and Outlook is an asset The target salary range for this position is $40,000 to $55,000. Who We Are From our beginning as a plumbing supplier, Noble has grown to serve the trade in HVAC, Hydronics, Industrial, and Fire Protection. From construction through to maintenance and renovation, we offer an incredible assortment of leading brands. While we’ve grown and continue to expand, one thing about Noble that hasn’t changed is our commitment to delivering the best service in our industry. Today, we still judge our success by our customers’ successes. That’s why our teammates are passionate about providing exceptional customer experiences and delivering the best value-added service in the business. When you join Team Noble, success is in store for you, too! As a Noble teammate you have the opportunity to develop the knowledge and skills consistent with our business. We provide the resources, training, and opportunities to thrive. We value diversity and strive to make everyone feel included and respected. Noble is proud to be an Equal Opportunity Employer. We are committed to the principles and practices of employment equity, and encourage all qualified individuals, including women, persons with disabilities, visible minorities, and Indigenous Peoples to apply for our career opportunities. Should you require any assistance during the application process, please contact us at 905-760-6344 with reference of the Job Title. We thank all applicants for their expression of interest. Those who are shortlisted for further review will be contacted directly. Hiring Managers are responsible for reviewing applications and making all final hiring decisions. AI-assisted tools may be used from time to time to support the recruitment process.

What you’ll do

The Inside Account Representative manages and grows the customer base by identifying needs and promoting products to meet sales objectives. They also provide technical support, manage pricing for assigned accounts, and assist the sales team with inquiries.

Requirements

Candidates must have a college diploma or university degree and possess strong interpersonal and problem-solving skills. A valid Ontario driver's license and access to a personal vehicle are required for this performance-oriented role.

Benefits

• Medical coverage
• Dental coverage
• Pension
• RRSP contribution
• Insurance coverage
• Student loan repayment benefit
• Training and development programs

Listed skills

• Sales · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• Account Management · Preferred
• Technical Support · Preferred
• Inventory management · Preferred
• Relationship Building · Preferred
• Time management · Preferred
• Attention to detail · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Customer service
• Problem-solving
• Communication
• Interpersonal skills
• Account management
• Technical support
• Market analysis
• Inventory management
• Pricing strategy
• Relationship building
• Time management
• Attention to detail
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Inside Sales
• Outside Sales
• Employment Equity
• Market Opportunities
• Fire Protection
• Ability To Meet Deadlines
• Valid Driver's License
• HVAC
• Construction
• Customer Service
• Training And Development
• Loyalty Programs
• Selling Techniques
• Gross Margin
• Plumbing
• Problem Solving
• Loans
• Market Trend
• Renovation
• Reviewing Applications
• Sales Process
• Time Management
• Detail Oriented

Job areas

• Sales
• Customer Service & Support
• Construction
• Trades
• Inside Account Representative
• Account Representative (General)
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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