Team Lead of Solutions Engineering (Post-Sales)

Job summary

- As Team Lead, Post Sale Solutions Engineering, you’ll lead a team of Customer Success Solutions Engineers responsible for delivering technical value to Noibu’s customers, maintaining technical buy-in, and driving successful adoption and renewal of our products - This is a true player-coach role: you’ll spend part of your time as a Senior Solutions Engineer working directly with strategic customers, and part of your time coaching, mentoring, and developing a high-performing team - Reporting to the Director, Solutions Engineering & Support, you’ll act as a coach, strategist, and senior techni…

Job details

- As Team Lead, Post Sale Solutions Engineering, you’ll lead a team of Customer Success Solutions Engineers responsible for delivering technical value to Noibu’s customers, maintaining technical buy-in, and driving successful adoption and renewal of our products - This is a true player-coach role: you’ll spend part of your time as a Senior Solutions Engineer working directly with strategic customers, and part of your time coaching, mentoring, and developing a high-performing team - Reporting to the Director, Solutions Engineering & Support, you’ll act as a coach, strategist, and senior technical lead for the team, while partnering closely with Customer Success, Product, and Engineering leaders to help shape how our team operates as we scale - Coach and develop the team. Mentor a team of Solutions Engineers through 1:1s, feedback, and career development — and support hiring and onboarding as the team grows - Own team performance. Monitor team KPIs (e.g., retention, resolution time, product adoption), run performance reviews, and partner with your manager on goal-setting and improvement plans - Own the most strategic accounts. Personally lead the technical relationships with our most complex, highest-value customers — driving investigations, strategic conversations, and the technical solutions that keep them growing - Protect and grow the book. Help the team identify at-risk accounts early, build mitigation strategies, and deepen technical relationships with key customer stakeholders - Partner cross-functionally. Align closely with CSM Managers on account strategy and act as the team’s liaison to Product and Engineering on feedback, testing, and launches - Stay technically sharp. Maintain deep expertise in Noibu’s product, roadmap, and competitive positioning so you can lead from the front on every customer conversation ### Benefits - Health Care Spending Account - Health & Dental Benefits from day 1 - Unlimited Vacation - Endless Learning & Growth - The Best Tech - Accessible Team Socials - Flexible Working Style- You’re a confident, polished communicator who can simplify complex technical concepts for non-technical audiences and command the room on a strategic customer call - You’re customer-obsessed and commercially aware — you understand how technical adoption ties directly to retention, expansion, and revenue - You’re proactive, organized, and able to juggle player-coach responsibilities without dropping the ball on either - You’re comfortable using AI tools to improve efficiency, reduce workload, and elevate the quality of your output and your team’s - Led or formally mentored other engineers, whether as a team lead, senior IC mentor, or manager, and you genuinely enjoy helping people grow - 5+ years of experience in a Solutions Engineering, Solutions Consulting, or Technical Customer Success role, ideally in a SaaS environment - You’re technically strong comfortable with JavaScript, browser dev tools, web technologies, and debugging complex front-end issues. You can hold your own in technical conversations with engineering stakeholders on the customer side - Experience working with ecommerce platforms (Shopify, Salesforce Commerce Cloud, Magento, BigCommerce, etc.) or in the ecommerce analytics/monitoring space - Background working with session replay, error monitoring, RUM, APM, or experience analytics tools - Familiarity with Customer Success operating models and KPIs (e.g., gross and net revenue retention, adoption metrics) - Experience supporting renewals, expansion, or gross revenue retention (GRR) targets as part of a post-sales technical function - Prior experience helping scale a Solutions Engineering function at a growth-stage SaaS company

Benefits

• Health Care Spending Account • Health & Dental Benefits from Day 1 • Unlimited Vacation • Endless Learning & Growth • Best Technology • Accessible Team Socials • Flexible Working Style

Listed skills

• Technical · Preferred
• Retention · Preferred
• Health · Preferred
• Data analysis · Preferred
• Sales · Preferred
• Reporting · Preferred
• Development · Preferred
• Coaching · Preferred
• Time · Preferred
• Flexible · Preferred
• efficiency · Preferred
• Customer · Preferred