Technical Support Engineer

Job Description As a Customer Care Support Specialist at Nokia, your core mission is to serve as a trusted technical interface to customers deploying Nokia’s Fixed Networks Access products. You will be responsible for providing world class post-sales technical leadership to our client base. Working directly with customers, you will be the subject matter expert on the Nokia Fixed Networks products and solutions and will establish and maintain strong relationships throughout the customer’s lifecycle. This role requires a balance of product knowledge, remote diagnostic experience, excellent judgment, a strong desire to “solve” the problem, and an ability to continually learn. We are looking for highly motivated, responsible, high caliber engineers who like to know how things work and are excited to eliminate problems in customer networks. Aptitude and attitude are more important than meeting specific experience criteria. How You Will Contribute And What You Will Learn Problem-Solving and Analytical Expertise: Utilizes advanced analytical skills to address complex, non-routine problems and offers innovative perspectives. Leadership and Mentorship: Acts as a professional advisor, mentor, and trainer, providing guidance to teams and less experienced personnel. Technical Project Management: Leads technical projects with manageable risks and resource requirements, while ensuring SLA compliance and resolving escalated cases. Advanced Troubleshooting and Collaboration: Delivers expertise in system-level troubleshooting, defect identification, and collaborates with R&D teams for fixes. Customer and Vendor Interaction: Engages with customers and third-party vendors to address complex cases, provide workarounds, and ensure quick recovery during critical outages. Knowledge Sharing and Documentation: Creates, reviews, and approves technical documents, guidelines, and knowledge articles, while performing training and knowledge transfer across teams. Key Skills And Experience B.S. in Telecommunication, Networking, Computer Systems Engineering. 5 to 7 years of proven experience in Networking (switching and routing protocols), Fixed Network Products (xGPON), Software Defined Networks (SDN), Cloud & Virtualization, programming, Linux and databases. Networking, programming, Linux, Cloud & Virtualization Certifications will be a plus. Excelling communication skills, including advanced to fluent English. About The Team Some of our benefits in US : Corporate Retirement Savings Plan Health and dental benefits Short-term disability, and long-term disability Life insurance, and AD&D – Company paid 2x base pay Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child) Paid time off for holidays and Vacation Employee Stock Purchase Plan Tuition Assistance Plan Adoption assistance Employee Assistance Program/Work Life Resource Program The above benefits exclude students. Disclaimer for US/Canada Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role. All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

Serve as the primary technical interface for customers deploying Fixed Networks Access products, providing post-sales leadership and subject matter expertise. Responsibilities include system-level troubleshooting, managing technical projects, and collaborating with R&D to resolve complex network issues.

Requires a B.S. in Telecommunication, Networking, or Computer Systems Engineering with 5 to 7 years of experience in networking and cloud technologies. Candidates must possess strong analytical skills and fluency in English.

• Corporate Retirement Savings Plan • Health Insurance • Dental Benefits • Short-term Disability • Long-term Disability • Life Insurance • AD&D Insurance • Paid Time Off • Vacation • Employee Stock Purchase Plan • Tuition Assistance Plan • Adoption Assistance • Employee Assistance Program • Work Life Resource Program

Identified from the job description. Confirm important requirements above.

• Networking
• Switching Protocols
• Routing Protocols
• xGPON
• Software Defined Networks
• Cloud
• Virtualization
• Programming
• Linux
• Databases
• System-level Troubleshooting
• Technical Project Management
• Analytical Skills
• Customer Relationship Management
• Technical Documentation
• English Communication

• Technology
• Engineering
• Customer Service & Support
• Consulting
• Software

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Apply by

Aug 27, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Not Applicable