Jr. NSP Technical Care Specialist

Job summary

As a Junior Software Technical Support Engineer supporting the Nokia Network Services Platform (NSP), you will work closely with customers and internal Nokia teams to diagnose and resolve technical issues. This is an entry-level to early-career role designed to provide hands-on exposure to Linux systems, networking fundamentals, and large-scale network management software, with mentorship from senior engineers.

What you’ll do

You will diagnose and resolve technical issues for the Nokia Network Services Platform while working closely with customers and internal teams. The role involves managing complex troubleshooting cases at the system level and acting as a primary interface for escalations to R&D.

Requirements

Candidates should have a basic understanding of Linux systems, fundamental networking knowledge, and introductory programming skills. A strong willingness to learn, methodical troubleshooting approach, and clear communication skills are essential for this entry-level position.

Listed skills

• Software · Preferred
• Technical · Preferred
• Escalations · Preferred
• Mentorship · Preferred
• Teams · Preferred
• Clear Communication · Preferred
• management · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• Linux · Preferred
• Communication Skills · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Linux
• Networking
• TCP/IP
• Troubleshooting
• Subnetting
• Routing
• Switching
• Object oriented programming
• Java
• Python
• Go
• Network automation
• Software-defined networking
• Telecom technologies
• Log analysis
• Communication