Customer Project Manager
The Customer Project Manager is responsible for the end-to-end delivery of customer projects, ensuring they meet contractual obligations, budget, and quality standards. They manage project resources, stakeholders, and risks while driving improvement actions to secure project gross margins.
- Hybrid
- Ottawa, ON
- Posted Aug 27, 2026
- 1 position
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Job summary
Family Description Project Management (PM) comprises project management for execution of cross-functional / geographical projects and programmes from initiation to completion. Covers determination of project / programme goals and support of business objectives and strategies. Ensures projects / programmes achieve their targets, keep their schedule, and maintain estimated cost, time, and quality within planned scope. Covers management of risks that affect the delivery of project outcomes. Subfamily Description Customer Project Management (CPM) ensures customer projects / programmes are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources. Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling.
What you’ll do
The Customer Project Manager is responsible for the end-to-end delivery of customer projects, ensuring they meet contractual obligations, budget, and quality standards. They manage project resources, stakeholders, and risks while driving improvement actions to secure project gross margins.
Requirements
The role requires 5-8 years of extensive relevant experience in project management and a bachelor's or postgraduate degree. Candidates must possess strong leadership skills, the ability to operate autonomously, and experience communicating with executive leadership.
Listed skills
- Quality assurancePreferred
- Risk ManagementPreferred
- NegotiationPreferred
- CommunicationPreferred
- UpsellingPreferred
- Project managementPreferred
- Stakeholder ManagementPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Project management
- Risk management
- Stakeholder management
- Financial management
- Strategic planning
- Cross-functional leadership
- Operational delivery
- Contract fulfillment
- Upselling
- Cross-selling
- Resource management
- Quality assurance
- Negotiation
- Communication
- Global mindset
- Stakeholder Communications
- Cross-Selling
- Business Objectives
- Management
- Gross Margin
- Project Management
- Project Risk Management
Job areas
- Management & Leadership
- Consulting
- Technology
- Customer Service & Support
- Customer Project Manager
- Project Manager (General)
- Management and Organization Analysts
- Project Management Specialists
Additional details
- Minimum education
- Bachelor’s degree
- Minimum experience
- 5+ years
- Posting language
- English
- Working hours
- 40 hours per week