Customer Support Engineer

The 4LS Customer Support Engineer is responsible for 1830 customer problem diagnosis, troubleshooting, and resolution. 1830 4LS engineers are expected to be or become leading experts on one or more aspects of the 1830 WDM product and technology, including WDM optical transmission, coherent optical transponders and line modules, control and management software, and OTN switching. The NOKIA 1830 team is looking for highly motivated and experienced engineer to support customers in a rapidly growing market, with focus on both hyper-scaler and communications service-provider customers. Product Description 1830 PSS WDM/OLS Transmission System. This system provides leading-edge optical transmission capabilities at industry-leading data rates (100G+), optical reach, and bandwidth density. The broad range of service capabilities includes Ethernet, OTN switching, SONET/SDH, and IP packet. Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia [https://www.nokia.com/careers/life-at-nokia/]. Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia [https://www.nokia.com/careers/#recruitment-process]. Some of our benefits in Canada [https://www.nokia.com/careers/our-locations/canada/]: * Corporate Retirement Savings Plan * Health and dental benefits * Short-term disability, and long-term disability * Life insurance, and AD&D – Company paid 2x base pay * Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child) * Paid time off for holidays and Vacation * Employee Stock Purchase Plan * Tuition Assistance Plan * Adoption assistance * Employee Assistance Program/Work Life Resource Program The above benefits exclude students. Disclaimer for US/Canada Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role. All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

The Customer Support Engineer is responsible for diagnosing, troubleshooting, and resolving complex customer problems related to 1830 WDM products. They act as a leading expert to support hyper-scaler and communications service-provider customers in a rapidly growing market.

Candidates must have at least 5 years of experience in the development, test, or technical support of optical communications systems. A Master's or PhD degree in Electrical Engineering, Computer Science, Computer Engineering, or Physics is required.

• Corporate Retirement Savings Plan • Health and dental benefits • Short-term disability • Long-term disability • Life insurance • AD&D • Optional or Supplemental life and AD&D insurance • Paid time off for holidays and Vacation • Employee Stock Purchase Plan • Tuition Assistance Plan • Adoption assistance • Employee Assistance Program/Work Life Resource Program

• Data analysisPreferred

Identified from the job description. Confirm important requirements above.

• WDM optical transmission
• Coherent optical transponders
• OTN switching
• Troubleshooting
• Technical diagnostic skills
• Problem-solving
• Optical communications systems
• Hardware systems design
• Software systems design
• Optical test equipment
• Ethernet
• SONET/SDH
• IP packet
• Data analysis
• Technical support
• Time Off Management
• Self-Motivation
• Artificial Intelligence
• Optics
• Customer Support
• Synchronous Optical Networking
• Communication
• Employee Assistance Programs
• Fiber-Optic Communications
• Innovation
• Network Packet
• Project Management Software
• Ordinary Least Squares (Regression Analysis)
• OTN
• Product Description
• Transmission
• Transport Networks
• Troubleshooting (Problem Solving)

• Technology
• Engineering
• Customer Service & Support
• Software
• Customer Support Engineer
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

Master’s degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week