Imports & Exports Supervisor (Freight Forwarding)

Job summary

Job Title: International Imports & Exports Supervisor Location: Barrie, Ontario Shift Time: 8:00am to 4:30pm (In-Office) Terms: Permanent Full-Time Salary: Competitive, based on experience Reports To: Operations Manager Open Vacancy: Yes Salary Range: $70,000.00 to $85,000.00 About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international…

Job details

Job Title: International Imports & Exports Supervisor Location: Barrie, Ontario Shift Time: 8:00am to 4:30pm (In-Office) Terms: Permanent Full-Time Salary: Competitive, based on experience Reports To: Operations Manager Open Vacancy: Yes Salary Range: $70,000.00 to $85,000.00 About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world. We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent. Job Purpose: To oversee the Imports & Exports departments and coordinate international imports through air, ocean, and rail. Duties & Responsibilities: Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success Live our company core values and support a well-organized, respectful, and service-focused work environment Supervise import & export department staff workload and assist them with all aspects of their duties Quote international agents and commercial clients Arrange new freight for commercial clients Monitor, organize & manage incoming emails to department mailbox Track import & export shipments and arrange the necessary customs clearance & deliveries Process charges for shipments and review any billing/charge discrepancies Correspond with international agents and update them on their shipments and any questions regarding import to Canada Provide direction with routing of shipments and assist team members with their routing Provide support and communication with problem shipments Ensure timely billing of all files Assist other operations departments as needed Coach, mentor, lead and develop team members to support personal growth and development I.E; fully cross train team members Help resolve employee concerns, disputes and handle escalations with the support of the manager Be an advocate for company initiatives Participate in the development and implementation of KPI goals, objectives, policies, and priorities of the import & export departments as per management direction Evaluate employee performance and provide constructive feedback Enforce company policies & procedures Participate and complete employee appraisals Participate in onboarding new employees as needed External coaching opportunities and ongoing support from management will be available to support personal and professional growth Mindset & Personality: Problem Solving: Strives to understand contributing factors and works to resolve complex situations Team Oriented: A focus on working as a team to help achieve common company goals Customer Service Oriented: Client focused and providing exceptional experience for our customers Responsive: Committed to a high level of responsiveness both inside our business and with our customers and vendors Proactive: Takes initiative and an organized approach to day-to-day operations as well as future needs Initiative: Takes action and seeks new opportunities while seeing tasks through to completion Quality of Work: Strives to eliminate errors, accurate work is a priority and seeks opportunities to improve processes Professional & Educational Background: 10+ years in transportation or freight forwarding experience required Post Secondary education in Supply Chain Management considered an asset Knowledgeable in CargoWise or SoluShip considered an asset Experience working with Transportation Management Systems (TMS) and EDI Systems Strong knowledge of Canada & USA Customs cross border practices & procedures General knowledge of container port operations, rail line operations and airline cargo terminal operations considered and asset Certified and knowledgeable in Transportation of Dangerous Goods (Air, Sea, Ground) considered an asset Skills & Ability: Communication: Has good listening skills and communicates effectively in both written and verbal formats including proficiency in spelling, grammar, and punctuation. Management: Coaching and mentoring team members for professional growth Multi-tasking: Must have strong multi-tasking abilities, be proactive and adaptable based on the needs of the company and the executives. Productivity: Manages workload, works efficiently and meets the roles goals and company objectives Organization: Information is well organized, manages time effectively, and detail-oriented Interpersonal Skills: Builds strong relationships and works well with others Effort & Working Conditions: Office Environment Why Join Us? Opportunity to shape client success and operational excellence in a dynamic logistics environment Collaborative and supportive team culture with a focus on continuous improvement Casual work environment Engaging social activities and events throughout the year Competitive salary and above-standard benefits with opportunities for professional growth Extended health benefits Dental care Vision care Employee Assistance Program Life insurance RRSP program North American Freight Group is a company that truly values its employees. The company fosters a supportive and collaborative work environment, where management encourages growth through mentorship and career development opportunities. Joining North American Freight Group means becoming part of a team that values innovation, teamwork, long-term plans based on our value proposal. Our turnover ratio is actual proof of our ethics and work environment. Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will collaborate with the employee to address them. Artificial intelligence (AI) is not used during the hiring process.

What you’ll do

The Imports & Exports Supervisor oversees the Imports & Exports departments and coordinates international imports through air, ocean, and rail. This role includes supervising staff, managing shipments, and ensuring timely billing and customs clearance.

Requirements

Candidates must have over 10 years of experience in transportation or freight forwarding, with a post-secondary education in Supply Chain Management considered an asset. Knowledge of customs practices and experience with relevant software systems are also required.

Benefits

• Extended Health Benefits • Dental Care • Vision Care • Employee Assistance Program • Life Insurance • RRSP Program

Listed skills

• collaborative · Preferred
• Organization · Preferred
• Organized · Preferred
• Health · Preferred
• Client · Preferred
• management · Preferred
• Communication · Preferred
• Development · Preferred
• Logistics · Preferred
• Coaching · Preferred
• Time · Preferred
• Billing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Transportation
• Freight Forwarding
• Customs Clearance
• Team Management
• Problem Solving
• Customer Service
• Communication
• Multi-tasking
• Organization
• Interpersonal Skills
• CargoWise
• SoluShip
• Transportation Management Systems
• Dangerous Goods Certification
• Logistics
• Supply Chain Management