Case Manager – Hepatitis C

Job summary

Provide client-centred case management, education, advocacy, and practical and psychosocial support to people living with or at risk of Hepatitis C. Conduct outreach, identify care needs and barriers, support clients through testing, treatment, and follow-up, and connect them with health, social, and community services.

Job details

The North Lambton Community Health Centre is a community governed health centre serving identified priority populations in a defined catchment area. The Centre operates multiple sites in Ontario: Forest, Kettle & Stony Point, Watford, and Sarnia. Our interdisciplinary team provides primary health care, health promotion and community development services. The North Lambton Community Health Centre is currently seeking applicants for the following position: Fulltime Case Manager – 1 Year Contract Harm Reduction and Hepatitis C Care Team 37.5 Hours/Week The Case Manager provides client-centred case management, education, advocacy and practical support to individuals living with or at risk of Hepatitis C. Working as part of an interdisciplinary team, the Case Manager conducts outreach, identifies needs and barriers to care, and helps clients navigate testing, treatment and follow-up. The role also connects clients with health, social and community services and provides education, advocacy and psychosocial support to clients and their identified supports. Qualifications: Diploma or degree in social service work, social work, addictions and mental health, community services or another related field; or an equivalent combination of education and relevant case-management experience.; Minimum three years of relevant experience in community-based case management, outreach, healthcare, social services or a related setting; experience in community health or primary care is an asset. Demonstrated experience developing client-centred support plans and coordinating services for people with complex needs. Comprehensive understanding of harm reduction, trauma-informed practice and the social determinants of health. Commitment to culturally safe, respectful and inclusive practice with diverse communities. Ability to maintain timely, complete and accurate records in accordance with NLCHC policies, privacy requirements and applicable standards. Strong computer skills, including Microsoft 365 and electronic medical records. Knowledge of hepatitis C prevention, testing, treatment and follow-up is an asset. This position enjoys a supportive environment with flexible hours, 37.5 hours per week Monday to Friday. The incumbent will primarily be required to work at our Forest site and outreach locations. If you would like a copy of the job description, setting out the qualifications and responsibilities in more detail, please contact: April George Human Resources Assistant North Lambton Community Health Centre Email: ageorge@nlchc.com Phone: 519-786-4545 Ext. 307 Closing date: October 13, 2026 North Lambton Community Health Centre is committed to fostering an inclusive, equitable and accessible environment where all employees and clients feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted, please inform us should accommodation be required to fully and fairly participate in the application, interview or selection processes and we will endeavor to provide a suitable accommodation in a manner that takes into account your accessibility needs under the Ontario Human Rights Code.

What you’ll do

Provide client-centred case management, education, advocacy, and practical and psychosocial support to people living with or at risk of Hepatitis C. Conduct outreach, identify care needs and barriers, support clients through testing, treatment, and follow-up, and connect them with health, social, and community services.

Requirements

Requires a diploma or degree in social service work, social work, addictions and mental health, community services, or a related field, or equivalent education and relevant case-management experience. Requires at least three years of relevant experience, client support planning and service coordination skills, knowledge of harm reduction, trauma-informed practice, and social determinants of health, and strong recordkeeping and computer skills; Hepatitis C knowledge is an asset.

Listed skills

• Microsoft 365 · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client-Centred Case Management
• Outreach
• Hepatitis C Education
• Advocacy
• Harm Reduction
• Trauma-Informed Practice
• Service Coordination
• Support Plan Development
• Psychosocial Support
• Healthcare Navigation
• Culturally Safe Practice
• Recordkeeping
• Microsoft 365
• Electronic Medical Records
• Social Determinants Of Health
• Mental Health
• Case Management
• Social Work
• Community Development
• Community Health
• Computer Literacy
• Electronic Medical Record
• Health Promotion
• Primary Care
• Primary Health Care
• Trauma Care

Job areas

• Healthcare
• Social Services
• Case Manager
• Social Work and Counselling Professionals
• Child, Family, and School Social Workers

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