Patient Intake Representative, Inpatient/Outpatient & Emergency, FTT (J1026-0196)

Job summary

Register and pre-register patients, verify and update demographic information, process charts, collect payments, and manage inquiries and surgical bookings. Coordinate with clinical teams, physician offices, patients, and other stakeholders while handling confidential information and escalating urgent issues appropriately.

Job details

Company Bio North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus supports our diverse community through every stage and life-defining moment by providing a wide range of acute care, ambulatory and long-term care services. What defines North York General goes beyond exceptional quality care. Our superpower is how we deliver that care – the unparalleled compassion we bring to every encounter, during the moments that matter. Through partnerships, collaboration and academic endeavours, we seek to set new standards for People-Centred Care—a cornerstone of our culture and central to our Mission: People-Centred Care for a healthier community. North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners. We are proud to be a place where the best people come to learn, grow and innovate. Join North York General to accelerate your career! Position Summary Patient Intake Representative, Registration and Coding Your goal in this position is to perform all clerical activities required for the Registration, Booking and Check-In patients a confidential, sensitive and professional manner. You have effective written and spoken communication skills, use your critical thinking and problem solving skills, and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. You’re able to work independently and as a team and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. This position supports the hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for patients, staff, physicians, volunteers and families. On a practical level, you will Register patients in order to collect and document information required for use throughout the Hospital Chart retrieval and processing for discharged patients Ongoing updating of patient demographics as required Collection of payment for appliances and non-insured services Pre-registration and verification of patient data Triage telephone calls and inquiries and process them in an appropriate and timely manner Identify, highlight and prioritize surgical cases including booking of new cases Direct patients to waiting room area Notify team attendant of charts ready Assume responsibility for identification and advancement of issues and concerns with the Manager or Coordinator in a time sensitive manner Retrieve, compile and disseminate material/documents related to Program requirements Manage confidential information in a sensitive and professional manner Liaise with physician offices for weekly signoff and OR packages. Triage management of urgent surgical cases with the Clinical Coordinator/ resource nurse Have working knowledge and experience with Cerner registration, Cerner scheduling, SBR, SurgiNet and Microsoft Word Unit supplies, services and repair needs communicated to Coordinator Communicate with staff, patients, families, internal and external parties Have accurate data entry and typing skills (minimum 40 w.p.m.) Have working knowledge and experience with Cerner registration, Cerner scheduling, Microsoft Word, and SurgiNet Have Medical terminology knowledge required Support and adhere to Hospital policies and procedures Perform other duties as required Qualifications OSSD or equivalent Working knowledge and experience with Cerner registration and Cerner scheduling Experience with SBR and SurgiNet preferred Proficiency in Microsoft Office including; Word, Excel and PowerPoint Minimum of one year experience in an office environment is an asset Completion of the Medical Assistant/Medical Terminology course Knowledge of WTIS and Cancer Care Ontario preferred. Previous experience as a unit secretary in the perioperative areas an asset Bilingualism in French/English an asset What We Offer Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals.This is a Full Time Temporary position (3 months) with 8 hour shifts, Day Shifts in the Inpatient/Outpatient & Emergency Department at the General site. We offer a highly competitive total compensation package which may include benefits, pension, vacation pay, or pay in lieu of benefits, when applicable. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca #INDO How To Apply Think you're the right person for the job? Here's your first chance to show us why: Ensure to meet the deadline - only applications received by the closing date will be considered. We will review all applications and will contact those selected for an interview. Closing Statement At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

What you’ll do

Register and pre-register patients, verify and update demographic information, process charts, collect payments, and manage inquiries and surgical bookings. Coordinate with clinical teams, physician offices, patients, and other stakeholders while handling confidential information and escalating urgent issues appropriately.

Requirements

An Ontario Secondary School Diploma or equivalent is required, along with working knowledge of Cerner registration and scheduling; experience with SBR and SurgiNet is preferred. Medical terminology training, Microsoft Office proficiency, accurate data entry and typing skills of at least 40 words per minute are specified, while one year of office experience is an asset.

Benefits

• Pension
• Vacation Pay
• Benefits (when applicable)

Listed skills

• Communication · Preferred
• Microsoft Office · Preferred
• Prioritization · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Registration
• Patient Check-In
• Patient Data Verification
• Medical Terminology
• Cerner Registration
• Cerner Scheduling
• SurgiNet
• SBR
• Microsoft Office
• Data Entry
• Typing
• Telephone Triage
• Surgical Case Booking
• Confidential Information Management
• Communication
• Prioritization

Job areas

• Healthcare
• Administrative
• Customer Service & Support

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