Unit Secretary, Cancer Care, PT (J0926-0731)

Job summary

Provide confidential administrative, secretarial, and reception support to the Oncology–Palliative Medicine Unit, including handling calls and inquiries, coordinating appointments and referrals, and supporting patient admissions and discharges. Maintain unit records and supplies, process requisitions and payroll information, assist clinicians with system order entry, and communicate with patients, families, and healthcare staff.

Job details

Company Bio North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus supports our diverse community through every stage and life-defining moment by providing a wide range of acute care, ambulatory and long-term care services. What defines North York General goes beyond exceptional quality care. Our superpower is how we deliver that care – the unparalleled compassion we bring to every encounter, during the moments that matter. Through partnerships, collaboration and academic endeavours, we seek to set new standards for People-Centred Care—a cornerstone of our culture and central to our Mission: People-Centred Care for a healthier community. North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners. We are proud to be a place where the best people come to learn, grow and innovate. Join North York General to accelerate your career! Position Summary Unit Secretary, Oncology- Palliative Medicine Unit: Your goal in this position is to perform administrative, secretarial and receptionist support for the Oncology-Palliative Medicine Unit in a confidential, sensitive and professional manner. You have effective written and spoken communication skills, use your critical thinking and problem solving skills, and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. This position supports the hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for patients, staff, physicians, volunteers and families. On a practical level, you will Support and adhere to Hospital policies and procedures Use customer service principles when interacting/communicating with patients, families, staff internal and external parties Coordinate various interdepartmental activities and requests such as transportation of patients for tests, scheduling of appointments for various clinics, reminder appointment phone-calls, discharges and other services required on the unit Screen and triage incoming telephone calls and inquiries; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc. Assume responsibility for identification and advancement of issues and concerns with the Clinical Team Manager in a time sensitive manner Compile and disseminate material/documents related to Program activity Maintain attendance/time reporting information and arranges appropriate relief including agencies. Inputs payroll, and keeps record of nursing resource pool and overtime statistics Order entries within scope of practice notifies appropriate staff, and specific departments as required Support clinicians with system order entry functions, such as scheduling patient appointments and follow-up appointments Process requisitions as required (blood work, CT, etc.), maintains documentation and follows up on outstanding information (e.g., test results, follow up appointments) Maintain organization of admissions, discharges, outstanding orders and medication information, dismantles charts and enters information electronically as required Prepare reports and discharge instructions, photocopying, prioritizing and processing of information as required Maintain office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt Utilize patient and family centered communication and strategies with patients, families, staff, physicians, and volunteers Qualifications Must obtain and provide to the Hospital a current Police Vulnerable Sector Check Grade 12 diploma Medical Office Assistant certificate from a College of Applied Arts and Technology Working Knowledge of medical terminology and ability to perform medical transcription Experience inputting payroll, timesheets and staff schedules preferred Demonstrated commitment to patient/client centered care Accurate minimum typing speed of 45 w.p.m Proficiency in Microsoft Office including; Word, Excel and PowerPoint Bilingualism in French/English an asset What We Offer Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Part Time Regular position, 8 and 12 hours shifts, Days, Evenings, Weekends, all shifts, in the Oncology – Palliative Medicine Unit. We offer a highly competitive total compensation package which includes pay in lieu of benefits, vacation pay and the opportunity to join the Hospital Pension Plan. #INDO How To Apply Think you're the right person for the job? Here's your first chance to show us why: Ensure to meet the deadline - only applications received by the closing date will be considered. We will review all applications and will contact those selected for an interview. Closing Statement At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

What you’ll do

Provide confidential administrative, secretarial, and reception support to the Oncology–Palliative Medicine Unit, including handling calls and inquiries, coordinating appointments and referrals, and supporting patient admissions and discharges. Maintain unit records and supplies, process requisitions and payroll information, assist clinicians with system order entry, and communicate with patients, families, and healthcare staff.

Requirements

Requires a Grade 12 diploma, a Medical Office Assistant certificate from a College of Applied Arts and Technology, working knowledge of medical terminology, and a minimum typing speed of 45 words per minute. Microsoft Office proficiency and a commitment to patient-centered care are required; payroll, timesheet, and staff-scheduling experience is preferred, while French-English bilingualism is an asset.

Benefits

• Pay In Lieu Of Benefits • Vacation Pay • Hospital Pension Plan

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• Microsoft Excel · Preferred
• Prioritization · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative Support
• Medical Terminology
• Medical Transcription
• Customer Service
• Patient-Centered Communication
• Telephone Screening And Triage
• Appointment Scheduling
• Payroll And Timesheet Processing
• Staff Scheduling
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Typing
• Organization
• Prioritization
• Problem Solving

Job areas

• Administrative
• Healthcare
• Customer Service & Support