Customer Service & Campus Operations Assistant

Job summary

About the Opportunity Qualifications The ideal candidate will have a minimum of two years of office coordination experience. Experience in higher education is a plus. The candidate must enjoy working with diverse populations and be comfortable working independently. The successful candidate will have outstanding customer service and interpersonal skills, and proficiency in Microsoft Office Suite and G Suite. Experience with Canva or other design software is preferred. Detail oriented with a focus on quality and accuracy is desired. Must be able to learn quickly in a technical environment, and…

Job details

About the Opportunity Qualifications The ideal candidate will have a minimum of two years of office coordination experience. Experience in higher education is a plus. The candidate must enjoy working with diverse populations and be comfortable working independently. The successful candidate will have outstanding customer service and interpersonal skills, and proficiency in Microsoft Office Suite and G Suite. Experience with Canva or other design software is preferred. Detail oriented with a focus on quality and accuracy is desired. Must be able to learn quickly in a technical environment, and operate video conferencing equipment, printers, copiers, and computers. Flexibility, a positive attitude, and commitment to excellence are vital. Duties & Responsibilities Responsibility Percent of Time Key point of contact: 35 acting as the first point of contact for students and faculty ensuring that classes and campus activities are set up for success acting as a liaison and providing hospitality to incoming visitors which could include students and staff from other locations, business partners, and prospective students ensuring that campus amenities are fully supported and available to the community Campus operations and event support: 30 troubleshooting technical issues and assisting with classroom technology; assisting with room setup, breakdown, and reconfiguration; assisting with student orientations and campus events; ensuring facility related issues are reported and followed up on in a timely fashion Completing administrative duties: 35 including but not limited to assisting faculty and student services staff with printing handouts and organizing promotional materials; maintaining the campus areas in a clean and stocked manner; administration support to regulatory submission and review processes; administrative support relevant to campus operations, safety protocols, and University policies and procedures; special projects as assigned "Our Campus hours are currently 8:00 am to 10:00 pm and this available position is for the afternoon/evening shift. Weekend daytime shifts may also be required on occasion to support special events and activities" Position Type General Administration Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Compensation Grade/Pay Type: 105H Expected Hiring Range: $24.51 - $36.77 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change. Applicant must be legally entitled to work in Canada for the duration of the appointment or employment without employer sponsorship. Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.

What you’ll do

Acts as the primary point of contact for students and faculty while managing campus operations and event logistics. Performs administrative duties including printing, facility reporting, and supporting regulatory submission processes.

Requirements

Requires a minimum of two years of office coordination experience with proficiency in Microsoft Office and G Suite. Candidates should be detail-oriented and capable of operating technical equipment in a higher education environment.

Benefits

• Medical
• Vision
• Dental
• Paid Time Off
• Tuition Assistance
• Wellness & Life
• Retirement
• Commuting & Transportation

Listed skills

• Customer service · Preferred
• Technical · Preferred
• Design Software · Preferred
• Microsoft · Preferred
• interpersonal skills · Preferred
• Interpersonal · Preferred
• Detail-oriented · Preferred
• Canva · Preferred
• Accuracy · Preferred
• Microsoft Office · Preferred
• Customer · Preferred
• coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Interpersonal Skills
• Microsoft Office Suite
• G Suite
• Canva
• Office Coordination
• Technical Troubleshooting
• Event Support
• Administrative Support
• Video Conferencing Equipment

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