Business Functional Analyst, Academic Operations

Ready to start your next chapter with NAIT? At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community. If this opportunity feels like the right fit for you, we encourage you to apply and join us in creating a brighter future – together. Important Application Deadline Notice Please note that Workday closes job postings at 11:59pm MST on the day before the posting end date listed above. To ensure your application is received, submit no later than 11:59pm MST the day prior to the posting end date. Internal NAIT Employees Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site. Please Note: This position is currently under review for potential placement within the AUPE Collective Agreement. This review will not result in any changes to the posted salary. Reporting to the Senior Business Analyst, the Business-Functional Analyst (BFA) is a blended analyst role that combines the disciplines of both business analysis and functional analysis. The BFA supports the strategic evolution of Academic Quality and Operational Excellence (AQOE) by serving as a subject matter expert (SME) across both business and functional analysis domains. The role is responsible for understanding business processes, operational requirements, policies, and stakeholder needs (business analysis) while also developing deep expertise in how AQOE-sponsored platforms can be configured and utilized to support those needs (functional analysis). As the business owner representative for assigned platforms, the BFA operates at the intersection of academic operations, policy and procedure, people, process, and technology. Working as part of a small team responsible for the lifecycle stewardship of AQOE-sponsored platforms, the role translates organizational requirements into practical system solutions and helps ensure platforms remain aligned with institutional objectives and operational needs, and end-users know how to leverage them. A core responsibility of the position is driving end-user understanding, adoption, and effective use of AQOE-sponsored platforms. The BFA analyzes system usage, stakeholder needs, and operational challenges to identify gaps in training, documentation, and business processes, then develops practical enablement materials and delivers end-user training to address those gaps. This includes creating and maintaining user guides, process maps, workflows, job aids, training resources, and other artifacts that support consistent, sustainable platform use across the institution. Role Scope and Fit Considerations Applicants are encouraged to consider how their interests and experience align with the ongoing, facilitative, and operational nature of this role. Applicants may thrive in the role if they: Are interested in ongoing stewardship of business systems and platforms, including support, refinement, and adoption after implementation Enjoy working in environments where policy, process, and system considerations intersect, and where requirements may evolve over time Are comfortable facilitating analysis‑driven conversations, documenting decisions, and translating complex requirements into visual materials (e.g., process maps, workflows, configuration models, training aids) to support shared understanding and system adoption Thrive in highly relational roles that emphasize influence, collaboration, and operational continuity This role is not primarily focused on: Software development or purely technical system configuration Short‑term or project‑only delivery assignments People management or senior enterprise strategy ownership Solely analytical, reporting, or data‑centric responsibilities Key Responsibilities Business + Functional Analysis Serve as the subject matter expert and business owner representative for assigned AQOE-sponsored platforms. Facilitate requirements gathering with stakeholders to understand business needs, risks, dependencies, and opportunities. Translate business requirements into functional requirements, process improvements, and system recommendations. Maintain a strong understanding of platform capabilities, configuration options, and institutional business processes. Support the development of governance practices, business rules, and standard operating procedures related to AQOE systems. Platform Stewardship and Adoption Apply business and functional analysis to identify gaps in system understanding, training, and adoption, and prioritize enablement work based on operational risk and user impact Develop and maintain training and enablement materials, including process maps, workflows, configuration models, and user guides, to support clear and consistent system use Deliver training and knowledge-transfer sessions to end users and stakeholder groups. Provide ongoing end‑user support, responding to questions, clarifying system behaviour, and identifying training or documentation gaps Support platforms beyond initial implementation, including business‑led enhancements, refinements, and issue resolution informed by operational use and user feedback Collaboration and Engagement Work closely with academic leaders, operational teams, and Information Technology Services to support effective platform stewardship and system use Facilitate cross‑functional conversations where policy, process, and system constraints intersect Prepare clear analysis, documentation, and recommendations to support informed decision‑making Qualifications Required: Post‑secondary diploma or degree in business analysis, information systems, business administration, or a related field. An equivalent combination of education and experience may be considered. Five (5) years of demonstrated experience in a Business Analyst, Functional Analyst, or similar role supporting enterprise or operational systems Strong facilitation and communication skills, with experience working with non‑technical stakeholders Experience producing process documentation and visual artifacts to support understanding and adoption Ability to work effectively in complex, evolving, and ambiguous environments Assets: Experience in post‑secondary education, public sector, or regulated environments Familiarity with academic operations, scheduling, curriculum processes, or quality assurance frameworks Experience supporting system adoption, training, change management, or end-user adoption activities Why Join AQOE? People-first culture: In AQOE, we believe in putting our people first, supporting professional growth, and fostering an inclusive work environment. Collaborative & innovative environment: Be part of a forward-thinking portfolio that values new ideas and continuous improvement. Impactful work: Play a crucial role in shaping the student experience and academic operations at NAIT. If you are an experienced people-centric analyst with strong communication skills and a passion for leveraging technology to drive business success, we want to hear from you! Remuneration: Refer to salary range noted on this posting, plus a comprehensive benefits package. The compensation range for this job posting is : $78,885.85 - $104,506.92 NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams. About NAIT We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability. People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s. NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada. NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any assistance or accommodations, please connect with us at [email protected]. Please submit a resume and cover letter to be considered for this opportunity.

The Business-Functional Analyst serves as a subject matter expert for academic platforms, bridging the gap between business requirements and functional system configuration. They are responsible for driving end-user adoption through the creation of training materials, process documentation, and ongoing platform stewardship.

Candidates must possess a post-secondary diploma or degree in a relevant field and at least five years of experience in business or functional analysis. Strong facilitation skills and the ability to translate complex requirements into visual artifacts for non-technical stakeholders are essential.

• Health and wellness programs • Work-life balance initiatives • Professional and personal growth opportunities • Paid time off between Christmas and New Year's • Vacation time

• Quality assurancePreferred
• CommunicationPreferred
• Business analysisPreferred
• Requirements gatheringPreferred

Identified from the job description. Confirm important requirements above.

• Business analysis
• Functional analysis
• Requirements gathering
• Process mapping
• Workflow documentation
• Stakeholder management
• Training delivery
• Change management
• System configuration
• Operational excellence
• Technical documentation
• Facilitation
• Communication
• Strategic planning
• Quality assurance
• Training Documentation
• End-User Training And Support
• Influencing Skills
• Business Success
• Functional Analysis
• Workplace Inclusivity
• Influencing Without Authority
• People Management
• Accountability
• Workflow Management
• Diversity And Inclusion
• Process Mapping
• Time Off Management
• Knowledge Transfer
• Software Development
• Business Administration
• Business Analysis
• Business Process
• Business Requirements
• Business Systems
• Change Management
• Information Systems
• Information Technology
• System Configuration
• Continuous Improvement Process
• Creativity
• Equities
• Functional Requirement
• Standard Operating Procedure
• Governance
• Innovation
• Operational Risk
• Operational Excellence
• Operations
• Quality Assurance

• Education
• Technology
• Management & Leadership
• Consulting
• Administrative
• Academic Operations Manager
• Business Analyst (General)
• Management and Organization Analysts
• Management Analysts

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Apply by

Sep 7, 2026

Posting language

English

Working hours

40 hours per week