Member Representative

Job summary

The Member Representative addresses member inquiries, analyzes individual needs, and guides members in utilizing financial products and services. They are also responsible for processing financial transactions accurately and efficiently while maintaining a high standard of service.

Job details

Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. At Northern, strengthening members and communities through financial care guides every team, every role, and every decision. As a key player in the financial services marketplace of Northern Ontario, we are excited to announce that we are currently seeking a full-time Member Representative in our Eganville Market. The Member Representative plays a crucial role in enhancing our members' experience by collaborating with their branch team and internal partners. Their primary focus is to address member inquiries, analyze individual needs, and guide members in utilizing a diverse range of products and services tailored to meet their specific requirements. This includes providing assistance in navigating through the available offerings and ensuring accurate and efficient processing of financial transactions through the banking system. They must excel at working towards a standard of excellence and striving towards reaching and exceeding goals as a self-starter and also in support of their team. Preferred candidates will possess the following qualifications: * High school diploma and equivalent banking and customer service experience. * Minimum one year of proven sales experience. * Commitment to continuous learning and owning their own growth. * Knowledge of basic Credit Union products, services and systems. * Moderate knowledge of Microsoft Word, Excel, Outlook and the use of modern office equipment. * Ability to process transactions, handle cash and balance in an accurate and timely manner. * Ability to communicate effectively (both orally and written) with members and co-workers in a courteous, friendly, professional and efficient manner. * Ability to efficiently organize work and time to meet daily deadlines. Employee Perks & Benefits: * Comprehensive benefits package * Pension plan * Exclusive staff rates on a variety of products and services * Professional development and learning opportunities * Opportunities to give back through our Do Some Good Employee Volunteer Program * Employee Win/Win Program supporting local charitable organization Starting Wage: $24.22/hour Deadline for applications: November 19, 2026 We thank all applicants – however only those selected for an interview will be contacted. Northern Credit Union is an equal opportunity employer and committed to providing an accessible recruitment process for all candidates. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodations at any stage of the application or interview process, please contact the Human Resources Department [human.resources@northerncu.com].

What you’ll do

The Member Representative addresses member inquiries, analyzes individual needs, and guides members in utilizing financial products and services. They are also responsible for processing financial transactions accurately and efficiently while maintaining a high standard of service.

Requirements

Candidates must have a high school diploma, at least one year of proven sales experience, and equivalent banking or customer service experience. Proficiency in Microsoft Office and the ability to handle cash and balance transactions are also required.

Benefits

• Comprehensive benefits package
• Pension plan
• Exclusive staff rates
• Professional development
• Learning opportunities
• Employee volunteer program
• Employee win/win program

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Cash handling · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Microsoft Outlook · Preferred
• Communication · Preferred
• Time management · Preferred
• Problem solving · Preferred
• Financial planning · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Financial transactions
• Cash handling
• Transaction processing
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Communication
• Time management
• Problem solving
• Financial planning
• Financial Services
• Continuous Development
• Customer Service
• Office Equipment
• Self-Starter
• Cash Handling
• Financial Institution
• Financial Planning
• Commercial Banking

Job areas

• Finance & Accounting
• Customer Service & Support
• Retail
• Sales
• Administrative
• Member Relations Representative
• Financial Services Representative
• Technical and Medical Sales Professionals (excluding ICT)
• Securities, Commodities, and Financial Services Sales Agents

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