Oncology Clerical Co-Ordinator

Job summary

Provide reception and administrative support for the Oncology Day Units, serving as a first point of contact for patients, visitors, and healthcare professionals. Maintain patient records and clinical diaries, process chemotherapy referrals, schedule or defer treatment as directed by the clinical team, and support the smooth daily operation of the units.

Job details

Applications are invited from suitably qualified and experienced candidates to provide clerical support on our Oncology Day Unit. The post will be based at Berwick Infirmary Hospital but the post holder will be expected to work across other sites within the Trust as and when required. The successful candidates will provide a reception service, and act as an initial first point of contact for patients, visitors and other healthcare professionals on the telephone and face to face and will coordinate /assist in managing the clinical diary for patients receiving SACT treatment, dealing with chemotherapy referrals. The post holders should have excellent communication, organisational and interpersonal skills. We reserve the right to close this vacancy prior to the closing date once the required number of applications have been received. Please note: for Secondment roles before an application is submitted, please ensure you have received the appropriate approval from your current manager and have completed documentation required beforehand (see secondment policy), as this may delay the process if an offer was to be made. To support the Management Coordinator in the provision of a high quality administrative/secretarial support to the whole Oncology Day Units function to enable the efficient running of the day units. This would include accessing IT systems to include Chemocare, PAS and other relevant IT systems. However full training and support will be provided. To provide an efficient administration and clerical service to unit staff, visitors and patients. To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals. To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning. To support the ODU Manager and ensure the smooth daily running of the clinical area. To assist in the setting up and maintenance of the patient database. To assist with the management of the clinical diary on Chemocare, deal with incoming chemotherapy referrals, schedule patient's treatment and defer when required as advised by clinical team. To be able to travel to other Oncology Day Units across our Trust to provide cover when necessary. We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England. For further details / informal visits contact: Name: Natalie Jones Job title: Lead Oncology Day Unit Secretary Email address: natalie.martin@northumbria-healthcare.nhs.uk Telephone number: 01670 529651 Rachel Rye - rachel.rye@northumbria-healthcare.nhs.uk

What you’ll do

Provide reception and administrative support for the Oncology Day Units, serving as a first point of contact for patients, visitors, and healthcare professionals. Maintain patient records and clinical diaries, process chemotherapy referrals, schedule or defer treatment as directed by the clinical team, and support the smooth daily operation of the units.

Requirements

The posting seeks a suitably qualified and experienced candidate with excellent communication, organizational, and interpersonal skills. The role requires use of Chemocare, PAS, and other relevant IT systems, with training and support provided; the post holder must also be able to travel to other Trust sites when required.

Listed skills

• Administrative Support · Preferred
• interpersonal skills · Preferred
• telephone communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Clerical Support
• Administrative Support
• Reception Services
• Telephone Communication
• Patient Communication
• Organizational Skills
• Interpersonal Skills
• Clinical Diary Management
• Chemotherapy Referral Coordination
• Patient Scheduling
• Patient Database Maintenance
• Healthcare IT Systems
• Chemocare
• Patient Administration System (PAS)
• Team Communication
• Travel Between Sites

Job areas

• Healthcare
• Administrative
• Customer Service & Support