HART Hub Operations Manager

Job summary

The Operations Manager provides leadership for the day-to-day operations of the HART Hub Health Clinic, ensuring the health and social needs of vulnerable populations are met. They are responsible for developing and implementing policies, managing clinic programs, and fostering collaborative partnerships with external organizations.

Job details

HART Hub Operations Manager 1 FTE Contract to March 31st 2028 Thunder Bay Site One of a network of provincial community health centres, the NorWest Community Health Centres is a community based, non-profit organization funded by Ontario Health, emphasizing access to primary health care and prevention programs and services. We are currently seeking a full-time contract HART Hub Operations Manager to provide leadership and support for the day-to-day operations of the HART Hub Health Clinic. The Operations Manager will ensure the unique health and social needs of vulnerable populations are being met through services offered. Develop and update policies/procedures and implementing risk mitigation strategies where needed and work closely with partner organizations in project planning and implementation. The successful candidate will be responsible for the management, development, delivery of the Health Clinic programs and services, and other related duties may be assigned as required at the HART Hub. The position has a competitive salary, the Health Care of Ontario Pension Plan (HOOPP) and an excellent group health benefit package. The pay range for this position is $86,216 to $99,884 per year. Compensation will commensurate with qualifications and relevant experience. We do not use AI to screen resumes. QUALIFICATIONS: Master’s degree in a related field or a combination of educational experiences. Three (3) to five (5) years’ management experience, preferably in a health setting. Experience in a community-based primary health care setting, addictions, homelessness, and/or mental health is an asset. Current or previous registration as a Regulated Health Professional is preferred. Strong understanding and alignment with the concepts of trauma-informed care and culturally safer care. Ability to navigate complex case management situations, advocate for clients effectively, create safety plans, and manage risk. Demonstrated leadership experience in change management, quality improvement processes, working within an interdisciplinary team model of care, and developing/maintaining collaborative partnerships. How to Apply: Please visit https://norwestchc.org/team/ The deadline for applicants is Tuesday, October 20, 2026 at 4:30 p.m. Please submit your cover letter, resume and three work reference contacts with your online application. Cover letters can be addressed to: Lesly Gunasekara, Manager of Human Resources NorWest Community Health Centres 525 Simpson Street Thunder Bay, Ontario P7C 3J6 FAX: 807-622-7637 www.norwestchc.org NorWest Community Health Centres is an equal opportunity employer committed to fostering an inclusive, accessible, and barrier-free workplace. We provide accommodation throughout all stages of the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). We thank all applicants for their interest; however, only those selected for an interview will be contacted.

What you’ll do

The Operations Manager provides leadership for the day-to-day operations of the HART Hub Health Clinic, ensuring the health and social needs of vulnerable populations are met. They are responsible for developing and implementing policies, managing clinic programs, and fostering collaborative partnerships with external organizations.

Requirements

Candidates must hold a Master’s degree in a related field and possess three to five years of management experience, preferably in a health setting. Experience in primary health care, addictions, homelessness, or mental health is considered an asset, and registration as a Regulated Health Professional is preferred.

Benefits

• Health Care of Ontario Pension Plan
• Group health benefit package

Listed skills

• Change Management · Preferred
• Operations Management · Preferred
• Leadership · Preferred
• Quality Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations management
• Leadership
• Risk mitigation
• Project planning
• Trauma-informed care
• Culturally safer care
• Complex case management
• Advocacy
• Safety planning
• Change management
• Quality improvement
• Interdisciplinary team management
• Collaborative partnerships
• Quality Improvement Processes
• Trauma Informed Approaches
• Risk Mitigation
• Mental Health
• Management
• Case Management
• Change Management
• Community Health
• Project Planning
• Disabilities
• Management Training And Development
• Operations Management
• Operations
• Primary Health Care
• Resume Screening

Job areas

• Healthcare
• Management & Leadership
• Social Services
• Government & Public Sector
• Hub Operations Manager
• Unclassified Specialized Occupation

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