Domestic Abuse Manager

Job summary

Lead and line-manage refuge, outreach, and children and young people's teams, overseeing staff performance, wellbeing, training, and development. Manage refuge operations and business continuity, maintain partner relationships, and ensure safeguarding, health and safety, and operational requirements are met.

Job details

Salary: £33,149 - £38,206 per annum Location: Amber Valley, Derbyshire Dales, Erewash and South Derbyshire Hours: 37 Closing Date: 15/11/2026 23:59 This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in a month at 23:59 BST. Helping Our Customers - DownloadEquality_Diversity and Inclusion Strategy 2026.pdf - DownloadProject Manager SC5 - Role Profile - April 21.docx - Download The Vacancy This post is exempt under Sch 9 Pt 1 of the Equality Act 2010 and is only open to female applicants. Are you an experienced Domestic Abuse or Victim Services Manager? Do you want to join a growing, passionate team dedicated to helping survivors of domestic abuse live safer, healthier lives? We have an exciting opportunity for an experienced and resilient Manager to join Derbyshire WISH, leading and supporting teams that provide vital refuge and community-based services to adults and children affected by domestic abuse. Who are Derbyshire WISH? Derbyshire WISH provides Ofsted Regulated refuge and community based (outreach) care and support to adults and children who are experiencing domestic abuse. We’re part of the wider NCHA family and we offer our services to both women and men (dispersed only) with or without children who are fleeing domestic abuse and need a safe place to stay, and to those out in the community who are living with the impact of domestic abuse. About The Role As a Manager, you will play a key role in ensuring our services remain safe, effective and responsive to the needs of those we support. We are looking for a strong and knowledgeable leader who leads by example, works collaboratively with others and is passionate about achieving positive outcomes for survivors. You will provide leadership and direction to frontline teams, supporting colleagues to deliver high-quality services while working closely with the wider management team to drive continuous improvement across the organisation. What You'll Be Doing Leading, developing and line managing Refuge, Outreach and Children & Young People's (CYP) teams Managing performance, wellbeing, training and professional development needs Overseeing the day-to-day operation and business continuity of refuge services Building and maintaining positive relationships with external partners and stakeholders Ensuring compliance with safeguarding, health and safety and operational requirements Supporting recruitment, induction and workforce planning activities About You We are looking for someone who: Has strong leadership skills and can motivate, support and develop teams Has a sound knowledge and understanding of domestic abuse and victim support services Is resilient, flexible and able to remain calm under pressure Leads by example and is committed to high standards of service delivery Is a team player who can build strong working relationships with colleagues and external partners Has experience supporting survivors of domestic abuse Has experience managing frontline support staff within a social support, housing or victim services environment You will need experience in Domestic Abuse and case management. And completed / working towards a minimum of NVQ level 3 or new QCF Diploma level 3 in Management or Leadership, Health and Social Care, Housing or another relevant qualification or experience at Level 3. A Full UK driving licence and access to a vehicle is essential to the role, unless a disability precludes this. This is a full-time role working 37 hours per week, primarily Monday to Friday. Some evening and weekend working may be required to meet the needs of the service. Did you know NCHA is officially a Great Place to Work? In fact, we’re included in the top 50 super-large workplaces by Great Place To Work UK. Take a look at our working life, benefits, and values, to see why 77% of our colleagues say we’re a great place to work. If you are a compassionate, resilient person looking to make a meaningful difference to the lives of adults and children affected by domestic abuse, we'd love to hear from you. This role requires an Enhanced with Adult and Child’s barred list DBS check, which will be arranged and funded by NCHA. Successful applicants will also be required to undergo a DVLA licence check as part of NCHA's pre-employment screening process. The Company We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us. Some Benefits Wellbeing plan NCHA pension Free DBS checks £250 referral bonus Generous annual leave Free healthcare cash plan Company social events Enhanced maternity, paternity and adoption leave and pay Free training and development Access to cycle to work and discounted bus pass schemes

What you’ll do

Lead and line-manage refuge, outreach, and children and young people's teams, overseeing staff performance, wellbeing, training, and development. Manage refuge operations and business continuity, maintain partner relationships, and ensure safeguarding, health and safety, and operational requirements are met.

Requirements

Applicants need experience in domestic abuse support and case management, along with experience managing frontline staff in social support, housing, or victim services. A minimum Level 3 qualification in management or leadership, health and social care, housing, or a relevant area (or equivalent Level 3 experience), plus a full UK driving licence and vehicle access, is required unless disability precludes this.

Benefits

• Wellbeing Plan
• NCHA Pension
• Free DBS Checks
• Referral Bonus
• Generous Annual Leave
• Free Healthcare Cash Plan
• Company Social Events
• Enhanced Maternity, Paternity, and Adoption Leave and Pay
• Free Training and Development
• Cycle-to-Work Scheme
• Discounted Bus Pass

Listed skills

• Team Leadership · Preferred
• case management · Preferred
• Recruitment · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Staff Management
• Domestic Abuse Support
• Victim Services
• Case Management
• Safeguarding
• Performance Management
• Staff Wellbeing
• Training and Development
• Refuge Operations
• Business Continuity
• Stakeholder Relationships
• Health and Safety Compliance
• Recruitment
• Workforce Planning
• Resilience

Job areas

• Social Services
• Management & Leadership
• Healthcare
• Security & Safety