2627-180 - Digital Technology Analyst (CS12) - Central Office/IT Campus

Job summary

Provide specialized IT support to students, faculty, and staff via phone, email, and in-person across the province. Maintain hardware and software in computer labs and manage technical service requests through a ticket system.

Job details

Discover The Opportunity Halifax, NS Information Technology Entry Level Full-time Competition Number: 2627-180 Benefits Health Insurance Dental Insurance Paid Time Off Retirement Plans Pension plan Life Insurance Disability Insurance Employee Assistance Program Tuition Aid Wellness Programs Operational Support Digital Technology Analyst (CS12) School of Applied Technology and Innovation Continuing, Full-Time Position: Commencing approximately October 21, 2026 Application deadline is 11:59PM, September 22, 2026 Competition No. 2627-180 Salary range: $67,577.48 - $81,994.04 annually Share What you'll do Responsibilities Reporting to the School Manager for the School of Applied Technology and Innovation, and working closely with the Digital Technology Lead, you will: Provide IT students, faculty, and staff across the province with highly specialized IT support via phone, e-mail, and in-person. Record daily work activities using a departmental ticket management system, ensure accurate opening and closing of tickets, providing appropriate information that supports overall service analysis and long-term planning. Provide primary technical support for IT Faculty across the province who teach using the College's Collaborative Network (CCN). You will support service requests, analyze potential solutions and risks, as well as troubleshoot user access to network accounts. Research sources/costs, order and maintain inventory of computer supplies for day-to-day usage. Assist with the installation and maintenance of hardware and software in the CCN computer labs and IT faculty computers. You will work to support the CCN network and equipment used for educational purposes. What you'll need Qualifications Qualifications and Occupational Experience: The minimum educational qualification for this position is a diploma or degree in Information Technology, Systems/Networking, Computer Science, or a related field. Possessing one or more of the following certifications would be considered an asset: Information Technology Infrastructure Library (ITIL) Foundations Version /4/5, Microsoft Fundamentals in Azure/365 and/or Network+, or A+. This is an entry-level position. We welcome applications from recent graduates. Experience in customer service and satisfaction related field. Experience with mobile phones and computing devices. Experience in the administration and troubleshooting of virtual operating systems and infrastructure for desktop and server environments. One year of experience in planning, testing, troubleshooting stand-alone and networked (wired and wireless) computer systems or recognized equivalencies, would be considered an asset. You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, e-mail, Office 365, Windows, Robopack, Azure, Mac and PC platforms, basic networking and troubleshooting (Active Directory, TCP/IP), hardware repair and troubleshooting. You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work. Experience in training/facilitation preparation, delivery, and evaluation would be considered an asset. Experience supporting/providing service to students and prospective students would be considered an asset. A valid driver's license is required. Relevant Skills And Knowledge You demonstrate a commitment to equity, diversity, inclusion, accessibility, and anti-racism. You possess excellent interpersonal skills and can interact at all levels of an organization. Your superb team working skills enable you to contribute positively to a team environment. You have specific technical occupational knowledge and skill in: the ability to plan, test, troubleshoot stand-alone and networked (wired and wireless) computer systems; IT and classroom technologies and AV systems such as data projectors, displays, web conferencing; PC, Mac and Server hardware, operating systems and applications; learning new technical and digital systems independently; spec and price hardware and software system requirements for multimedia systems; coordinating with hardware and software companies and internal procurement for purchase of labs/suites/systems for various multimedia systems. You possess strong problem solving, organization and multi-tasking skills. You have strong project management skills so that you can independently manage maintenance and updating of hardware and software while supporting end users technical support. You demonstrate a strong commitment to excellence in communications within a team, customer service and ensuring fully functional labs and systems. You are dedicated to life-long learning; technologies change constantly in our programs and the incumbent must be committed to keeping up-to-date with new versions of software and hardware, and emerging technologies and software. A Little Bit About Us Nova Scotia Community College We value Diversity and Inclusion The College values diversity and inclusion and is committed to employment equity. We encourage applications from all qualified candidates including Mi'kmaq, Aboriginal/Indigenous Persons, Black/African Nova Scotians, members of racially visible communities, persons with disabilities, persons of a minority sexual orientation, gender identity and/or expression, and women. Applicants from these communities wishing to self-identify may do so by completing the online questionnaire within the application. NSCC is organized into six campus regions and one stand-alone campus. Each region and stand-alone campus is led by a designated Principal and regional management team which supports NSCC's commitment to accessible, high-quality education across the province. Eastern Region: Includes Pictou Campus, Strait Area Campus, and Wagmatcook Learning Centre Northern Region: Includes Truro Campus, Cumberland Campus, and Amherst Learning Centre Metro Region: Includes Akerley Campus and IT Campus Southwest Region: Includes Lunenburg, Shelburne, Burridge Campuses, and Digby Learning Centre Valley Region: Includes Kingstec Campus, Annapolis Valley Campus, and the Centre of Geographic Sciences (COGS) Sydney Waterfront and eCampus Region: Includes Sydney Waterfront Campus and eCampus Stand-Alone Campus Ivany Campus Are you interested? Work With Us Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements. NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact Jaclynn Kelly, HR & Talent Consultant, at jaclynn.kelly@nscc.ca. Our Employee Workplace Accommodation Policy can be found here. Unfortunately, we cannot accept late or paper applications.

What you’ll do

Provide specialized IT support to students, faculty, and staff via phone, email, and in-person across the province. Maintain hardware and software in computer labs and manage technical service requests through a ticket system.

Requirements

Requires a diploma or degree in Information Technology, Computer Science, or a related field, and a valid driver's license. This is an entry-level role seeking candidates with customer service experience and familiarity with Microsoft and Mac platforms.

Benefits

• Health Insurance • Dental Insurance • Paid Time Off • Retirement Plans • Pension plan • Life Insurance • Disability Insurance • Employee Assistance Program • Tuition Aid • Wellness Programs

Listed skills

• Network Troubleshooting · Preferred
• Microsoft Azure · Preferred
• Customer service · Preferred
• Active Directory · Preferred
• Windows · Preferred
• TCP/IP · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT Support
• Network Troubleshooting
• Hardware Maintenance
• Active Directory
• TCP/IP
• Azure
• Office 365
• Virtual Operating Systems
• Customer Service
• Project Management
• AV Systems
• Ticket Management
• Windows
• Mac OS
• Server Administration
• Technical Training

Job areas

• Technology
• Education
• Customer Service & Support
• Software