technical support analyst - systems

The Opportunity The IT Application Support Administrator is responsible for the support, maintenance and testing of end-user applications as well as management of user access through the Request of Access (RFA) process. This role will work closely with business team members to troubleshoot incidents, re-create scenarios and test solutions and on-going software upgrades. The IT App Support Admin is also responsible for the generation and support of daily, weekly and/or monthly reports for business units. Furthermore, they are responsible for ensuring that process and procedure documentation is updated regularly.This is a term role for approximately 2-years.Reporting StructureReports to: Manager ? IT Application SupportEssential ResponsibilitiesProvide one-on-one end user support and problem resolution via telephone, email, instant messaging, and in person for business applicationsDevelop effective relationships with representatives of the organization's Business Units to ensure software solutions effectively meet business needs and strategic initiatives.Liaise with 2nd and 3rd level IT support staff to escalate and resolve issues more efficientlyWork effectively with third-party vendors of software and services to coordinate and implementation tasksAssist with processing RFA's and/or role changes, daily hire/rehire/terminations for users by indicated requirement dateUser access administration in various software productsPerform regression testing for application updates and feature releasesPerform daily monitoring tasksGenerate reportsMaintain application user guides and access administration documentation as neededSecondary ResponsibilitiesParticipate in an after-hours on-call rotation as requiredConduct training sessions and/or create training materials for end usersDemonstrate commitment to the NSLC's ValuesDemonstrate commitment to the NSLC's social responsibility mandate.Demonstrate commitment to workplace health and safety.Perform other related duties as assigned; occasional travel as requiredQualificationsAs a qualified candidate, you will have:1 ? 3 years of experience working in an IT application support roleDiploma in Computer Technology or related equivalentAs the ideal candidate, you will also have:Experience providing second-level support for systems troubleshooting and problem resolution.An equivalent combination of education and experience may be consideredInterested? If you are interested in being considered for this opportunity, please apply online no later than 11:59pm on Aug 19, 2026.About Nova Scotia Liquor Corporation (NSLC) Our people are the heart of what we do, why we do it, and are the key to our ongoing success. Since 1930, we have come together for the good of this beautiful province we call home. The NSLC manages the safe and responsible sale of beverage alcohol and cannabis in Nova Scotia. We contribute to the good of our province with responsible sales, the impact we have on the communities we serve and by the financial contribution we make that helps create a stronger Nova Scotia. We are WCB Safety Certified, and committed to improving the well-being of our customers, employees and communities across the province. For more information about the NSLC, please visit our website.A diverse team equals success. When our team members bring their true selves to work, we celebrate. We know that diversity of thought, identity, culture, and background makes for an innovative and successful team. If you require accommodations for an interview or need support in applying, please contact us at [email protected] Candidates, please log into SuccessFactors and apply via the internal careers site.

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Sep 4, 2026