Operations Manager - Meter & Inspection Services

Job summary

The Operations Manager is responsible for the safe and efficient planning, scheduling, and execution of meter and inspection services. This role involves leading a team to meet regulatory obligations, operational performance targets, and fiscal objectives while fostering a culture of safety.

Job details

The Opportunity Company, Department: Nova Scotia Power, Energy Delivery Services Location: Beechville, NS Type of Employment: Regular, Full-Time - On-site Closing Date: September 25, 2026 We are currently seeking an Operations Manager - Meter & Inspection Services. Reporting to the Director of Energy Delivery Services, the Operations Manager is responsible for the safe and efficient planning, scheduling, and execution of meter services, inspection services, and meter shop operations across the province. Key elements of this role include: As a key member of the Energy Delivery Services team, you will lead a team responsible for delivering positive customer experiences while meeting regulatory obligations and operational performance targets. Responsibilities: Promote and ensure a culture of safety by adhering to and enforcing all Occupational Health & Safety rules, regulations, and the Nova Scotia Power Safety Management System. Ensure regulatory compliance and performance related to the Meter Quality Assurance Program, the Electrical Installation Act, and other applicable standards. Provide strong fiscal leadership, including resource planning and budget management, to meet business and financial objectives. Identify, lead, and champion process improvement initiatives, working collaboratively across teams to enhance efficiency, effectiveness, and customer outcomes. Support and guide team members through change initiatives with empathy and transparency, maintaining engagement, morale, and productivity. Oversee the effective operation and maintenance of vehicles, equipment, and operational procedures of your teams. Contribute to long-term business planning through the development of operational work plans and management of capital and operating budgets. Champion a customer-first approach, ensuring customer needs are met while achieving experience targets and performance metrics. Lead and develop a high-performing team by fostering a positive and respectful work environment, ensuring strong safety practices, and driving operational excellence. Maintain high levels of employee engagement, morale, and productivity through coaching, development, and inclusive leadership practices. Administer the Collective Agreement, ensuring fair and consistent application. These skills will make you successful: To thrive in this role, you recognize yourself in most of the following competencies and skills listed below: A university degree or an equivalent combination of education and relevant experience 7–10 years of leadership experience in a utility or related operational environment, with a strong focus on safety and customer service excellence Demonstrated leadership, communication, organizational, and team development skills Experience in resource planning and utility financial management is considered an asset. We understand that experience comes in many forms, and we’re dedicated to adding new perspectives to the team. So, if your experience is close to what we’ve listed above, please consider applying. Have a question or want to learn more about this opportunity? Learn more about our culture and values At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers. If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by September 25, 2026, and let us know why this role is right for you. The perks of joining our team? We offer: Flexibility: One flexible remote workday. Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits. Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs. Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees. Competitive Compensation: Short-term incentive plan and a Defined Contribution Pension Plan. Diversity, Equity & Inclusion at Emera As one of Atlantic Canada’s largest publicly traded companies, we are ranked one of Canada’s Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community. Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation. Recruitment & Promotion Policy The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values. If you have any questions about this opportunity or if you are experiencing any technical difficulty with the application process, please email [email protected]

What you’ll do

The Operations Manager is responsible for the safe and efficient planning, scheduling, and execution of meter and inspection services. This role involves leading a team to meet regulatory obligations, operational performance targets, and fiscal objectives while fostering a culture of safety.

Requirements

Candidates must possess a university degree or equivalent experience and 7–10 years of leadership experience in a utility or operational environment. Strong skills in safety, resource planning, and team development are essential for success in this role.

Benefits

• Comprehensive benefits plan • Virtual health care services • Employee and family assistance program • Parental leave top-up plan • Wellness benefits • Sponsored education programs • Short-term incentive plan • Defined contribution pension plan

Listed skills

• Customer service · Preferred
• Change Management · Preferred
• Operations Management · Preferred
• Regulatory Compliance · Preferred
• Leadership · Preferred
• Communication · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Operations management
• Safety management
• Resource planning
• Budget management
• Process improvement
• Customer service
• Regulatory compliance
• Team development
• Financial management
• Change management
• Communication
• Organizational skills
• Utility operations
• Collective agreement administration
• Budget Management
• Business Metrics
• Empathy
• Operational Performance Management
• Inclusive Leadership
• Virtual Health
• Planning
• Budgeting
• Management
• Business Planning
• Customer Service
• Regulatory Compliance
• Fundraising
• Training And Development
• Employee Engagement
• Occupational Safety And Health
• Equities
• Financial Management
• Innovation
• Mentorship
• Operational Excellence
• Operations Management
• Operations
• Performance Metric
• Coaching
• Resource Planning
• Team Building
• Scheduling
• Process Improvement

Job areas

• Energy
• Management & Leadership
• Engineering
• Security & Safety
• Customer Service & Support
• Service Operations Manager
• Safety Compliance Manager
• Environmental and Occupational Health Inspectors and Associates
• Occupational Health and Safety Specialists