Headquartered in Laval, Canada, NQX is a global leader in customer experience (CX), combining over three decades of expertise in contact centre outsourcing and digital solutions. Formed by the synergy between Nordia and Quantrics, NQX leverages a team of over 10,000 employees in Canada and the Philippines to deliver innovative, customer-centric solutions to clients worldwide – handling over 20 million customer interactions annually across more than 120 different call types. As a forward-thinking company, NQX continues to build on its award-winning culture to make every customer interaction a meaningful experience – one where every touchpoint inspires confidence, strengthens relationships, and makes the world more connected. To learn more, visit NQX.ca
On-site · Moncton
Provide informed and solution-oriented assistance to citizens via video calls, including identity validation and administrative document support. Handle all interactions with discretion and confidentiality while directing citizens to appropriate services as needed.
Remote · New Brunswick, Canada
Provide direct support to customers via multiple channels including phone, email, and chat while guiding them on product selection and styling. Manage customer inquiries regarding policies, warranties, and returns while promoting complementary products to increase satisfaction.
Remote · Laval, Quebec, Canada
Provide first-class customer assistance via phone and live chat regarding delivery status, mail redirection, and service inquiries. Manage multiple concurrent chat sessions while maintaining professionalism and accurately documenting all customer interactions.
Remote · Moncton, New Brunswick, Canada
Provide first-class customer assistance via phone and chat regarding delivery status, rates, and general service inquiries. Manage multiple concurrent chat sessions while maintaining professionalism and accurately documenting all customer interactions.
Remote · New Brunswick, Canada, Quebec, Quebec, Canada
You will handle customer inquiries regarding billing and mobility services via phone and email. You are expected to provide accurate information while maintaining a professional, courteous, and efficient demeanor.
On-site · Laval (administrative region)
The Director will lead growth strategies, demand generation, and sales enablement to accelerate revenue and strengthen market positioning. They will collaborate with sales leadership and a Marketing Centre of Excellence to execute integrated marketing programs and elevate the brand's profile.
