Headquartered in Laval, Canada, NQX is a global leader in customer experience (CX), combining over three decades of expertise in contact centre outsourcing and digital solutions. Formed by the synergy between Nordia and Quantrics, NQX leverages a team of over 10,000 employees in Canada and the Philippines to deliver innovative, customer-centric solutions to clients worldwide – handling over 20 million customer interactions annually across more than 120 different call types. As a forward-thinking company, NQX continues to build on its award-winning culture to make every customer interaction a meaningful experience – one where every touchpoint inspires confidence, strengthens relationships, and makes the world more connected. To learn more, visit NQX.ca
On-site · Moncton
The agent will handle directory assistance, international call transfers, and emergency call forwarding for telecommunications users. They are responsible for performing multiple tasks simultaneously, including active listening and accurate data entry in computerized systems.
Hybrid · Laval
The manager will develop and execute targeted recruitment strategies to modernize talent attraction for contact centre roles. This involves personally sourcing and interviewing candidates while leveraging AI and data to optimize the recruitment lifecycle.
Remote · Quebec, Quebec, Canada
Provide first-class customer assistance via phone and chat regarding delivery status, rates, and general service inquiries. Manage multiple concurrent chat sessions while maintaining professionalism and accurately documenting all customer interactions.
On-site · Moncton
Provide informed and solution-oriented service to citizens via video calls, including identity validation and answering administrative questions. Handle all interactions with discretion and confidentiality while directing citizens to appropriate services when necessary.
Remote · Quebec, Quebec, Canada
Provide customer support via phone and chat, assisting with account creation, transactions, and responsible gaming inquiries. Perform basic technical troubleshooting and ensure accurate, professional communication with all clients.
Remote · New Brunswick, Canada
The representative will assist citizens by phone with government programs, administrative processes, and scheduling appointments. They are responsible for navigating multiple computer systems while accurately documenting interactions in a professional and confidential manner.
Remote · Quebec, Quebec, Canada
The role involves answering customer calls regarding meter upgrades and scheduling technician appointments. You will also manage service complaints and claims with a focus on professional communication and empathy.
Remote · New Brunswick, Canada
Provide first-class customer assistance via phone and chat regarding delivery status, rates, and general service inquiries. Manage multiple concurrent chat sessions while accurately documenting interactions and navigating various support tools.
Remote · Quebec, Quebec, Canada
Provide customer support via phone and chat, assisting with account management, technical issues, and product inquiries. Promote responsible gaming practices while maintaining high standards of service quality and confidentiality.
On-site · Laval (administrative region)
The Director will lead growth strategies, demand generation, and sales enablement to accelerate revenue and strengthen market positioning. They will collaborate with sales leadership and a Marketing Centre of Excellence to execute integrated marketing programs and elevate the brand's profile.
