Customer Service Government Representative (Contract), Bilingual & English

Moncton, NB
On-site
Posted Oct 15, 2026
1 position

$16.50 / hour

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Posting language: English
Working hours: 40 hours per week

Job summary

Provide informed and solution-oriented service to citizens via video calls, including identity validation and answering administrative questions. Handle all interactions with discretion and confidentiality while directing citizens to appropriate services when necessary.

Job details

Are you known for your excellent communication skills and your ability to connect with people? We are gearing up to hire representatives on contract for upcoming on-site positions in Moncton. As a bilingual Customer Service Government Representative, you will provide video call assistance on behalf of a government entity by answering citizen informational needs. This position is a 3-months temporary mandate subject to a possible extension: this is a one-of-a-kind opportunity to get to know our dynamic team! Perks of the position: * Wage of $16.50/hour; * Fully paid training; * The potential opportunity to extend your position within the team. * Exceptional Workspace – Bright, spacious office with relaxation areas, gym, games room, and more to make your workday enjoyable. Onsite cafeteria with warm meals available (Monday to Thursday) at discounted rates for NQX employees. Your position in a glimpse: * Provide a warm, informed and solution-oriented service to each citizen requiring assistance; * Kindly assist people by: * Validating their identity through video calls; * Answering their questions related to administrative document renewal and approval processes; * Directing them to another service, if needed. * Handle calls with discretion and confidentiality. Qualifications: * You speak English fluently or are bilingual (English and French). * Eligibility criteria: * Be available to work 7 days a week between 20 and 40 hours, any time between 8:00 am and 8:00 pm (ADT). * You must be able to work from our Moncton office [https://www.google.com/maps/place/Nordia/@46.0810632,-64.836129,17z/data=!4m14!1m7!3m6!1s0x4ca0b8f477a2bdbb:0xf26957997b7ed582!2sNordia!8m2!3d46.0810632!4d-64.8335541!16s%2Fg%2F11cn9bzfy9!3m5!1s0x4ca0b8f477a2bdbb:0xf26957997b7ed582!8m2!3d46.0810632!4d-64.8335541!16s%2Fg%2F11cn9bzfy9?entry=ttu&g_ep=EgoyMDI2MDYyMS4wIKXMDSoASAFQAw%3D%3D] for all shifts; * Ability to perform various tasks simultaneously and proficiency with navigating multiple computer applications; * Excellent communication and interpersonal skills – you enjoy helping and interacting with people! Training start date: November 25th At NQX [https://www.nqx.ca/], empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends. Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way [https://www.nqx.ca/careers]! #UP

What you’ll do

Requirements

Candidates must be fluent in English or bilingual in English and French with the ability to work from the Moncton office. Applicants must be available to work 7 days a week between 8:00 am and 8:00 pm and possess strong multitasking and computer navigation skills.