Vivint is a premier North American smart home company offering integrated systems, professional installation, and 24/7 customer support to enhance home experiences for over 1.7 million customers.
Lehi, Utah
Vivint, an NRG company, is the only smart home provider that brings security, energy management, and automation together in a single, integrated system—all controlled from one app. From smart cameras and sensors to thermostats, lighting, and more, Vivint delivers a fully connected experience that gives customers greater control of their smart homes, anytime, from anywhere. Every system includes professional installation and personalized setup from Vivint home experts, plus award-winning 24/7 customer support and monitoring. With a focus on innovation, customer experience, and sustainable energy use, Vivint helps over two million customers manage their homes simply, securely, and efficiently. As part of NRG, Vivint also supports renewable energy solutions for a more sustainable future. Learn more at vivint.com.
On-site · Edmonton
The Customer Experience Analyst resolves escalated customer inquiries and regulatory complaints while identifying root causes for process improvements. They also manage social media interactions and provide quality assurance coaching to ensure professional service standards.
On-site
The Quality Assurance Analyst monitors and evaluates customer interactions to ensure quality, compliance, and performance standards are met across outsourced operations. They collaborate with vendor teams to identify trends, provide coaching opportunities, and maintain accurate quality reporting.
Hybrid
The Senior Analyst supports the development and execution of customer strategy by delivering data-driven insights and financial analysis to improve business performance. They collaborate with cross-functional teams to manage transformation initiatives, monitor KPIs, and provide actionable recommendations for customer retention and experience.
