Head of Operations

Job summary

Win and grow B2B client relationships, develop referral and liquidity partnerships, and lead sales and operations teams. Oversee payment operations, onboarding, support, billing, reconciliation, profitability, and compliance while building a scalable business.

Job details

Company Description Ntradex is a B2B global payments network connecting African markets, including Nigeria, Kenya, Ghana, Malawi, and Tanzania, with Canada, Europe, Australia, and more than 80 countries. We help businesses and individuals collect, convert, and pay out money quickly and compliantly. Ntradex is registered with FINTRAC and licensed in several jurisdictions, including Australia (AUSTRAC). The role We have built the infrastructure. Now we need to grow the business on it. We are looking for a COO who will drive revenue: someone who brings in clients, opens doors with partners, and builds the team and processes that turn our network into a consistently profitable business. This role isn't for someone looking for a title. You will be measured on clients won, revenue grown, and an operation that runs well without the CEO in every detail. In return, you get real ownership: commission on the revenue you bring in, and equity that grows as the company does. What you will do • Win clients. Build and run the pipeline across our target segments (money transfer operators, OTC and FX businesses, importers and exporters); personally lead and close the biggest opportunities. • Grow existing relationships. Increase the volume our current clients send through Ntradex and reactivate dormant accounts. • Build partnerships. Develop referral, channel, and liquidity partnerships, and manage relationships with our banking and payment partners. • Run operations. Own payment operations, client onboarding, support, billing, and reconciliation, with clear processes and service levels. • Keep growth profitable. Apply our pricing discipline, track revenue and costs by client and corridor, and manage the monthly P&L. • Set the rhythm. Lead the weekly revenue meeting and the company scorecard; build and lead the sales and operations team. • Grow safely. Work closely with Compliance so every client we take on fits our risk appetite and our banking partners'. What success looks like in the first year • A full, qualified pipeline and a weekly sales process you run. • New clients live every month, onboarded in under two weeks. • Revenue that covers our fixed costs and keeps growing, without dependence on any one client. • An operation that produces billing, reconciliation, and reporting on time, every month. You will have • 8+ years of experience, including senior roles in business development or sales, ideally in payments, fintech, FX, remittances or banking. • A record of bringing in B2B clients and revenue yourself, which you can show with numbers. • A network among MTOs, FX/OTC desks, fintechs, banks or trade businesses in Africa and its partner markets. • Experience running operations: processes, people, service levels and budgets. • A working understanding of KYC/KYB, AML and the compliance expectations of banks and payment partners. • Commercial judgment: you know the difference between volume and profitable volume. • The drive to work in a lean, early-stage company where you build what you need. Nice to have • Experience with crypto off-ramps, stablecoins or OTC trading. • Experience in Canada, the UK or the EU payments market. What we offer • A base salary, plus commission on the net revenue from clients you bring in, and an annual performance bonus. • Share options in Ntradex, including options that vest as the company reaches revenue milestones. • A seat on the leadership team and real influence over how the company grows. • Remote work, 20 days of annual leave, and support for business travel. How to apply Send your CV and a short note to recruitment@ntradex.ca with “COO” in the subject. In the note, tell us about a client or partnership you brought in: who it was, how you won it, and what it was worth.

What you’ll do

Win and grow B2B client relationships, develop referral and liquidity partnerships, and lead sales and operations teams. Oversee payment operations, onboarding, support, billing, reconciliation, profitability, and compliance while building a scalable business.

Requirements

Requires 8+ years of experience, including senior business development or sales roles, preferably in payments, fintech, FX, remittances, or banking, with a demonstrable record of personally winning B2B clients and revenue. Candidates should have relevant industry networks, operations leadership experience, working knowledge of KYC/KYB and AML requirements, strong commercial judgment, and the ability to build in a lean early-stage company.

Benefits

• Base Salary
• Commission
• Annual Performance Bonus
• Share Options
• Remote Work
• Annual Leave
• Business Travel Support

Listed skills

• Customer support · Preferred
• Client Onboarding · Preferred
• Team Leadership · Preferred
• Billing · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Development
• B2B Sales
• Client Acquisition
• Revenue Growth
• Partnership Development
• Payment Operations
• Client Onboarding
• Customer Support
• Billing
• Reconciliation
• Profit And Loss Management
• Sales Pipeline Management
• Team Leadership
• KYC/KYB
• Anti-Money Laundering Compliance
• Pricing Strategy

Job areas

• Management & Leadership
• Sales
• Finance & Accounting